Care Support Coordinator- Rural Health Transf

Job Description

Job Description

Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking two (2) Care Support Coordinators for the Rural Health Transformation (RHT) Program.

The Rural Health Transformation (RHT) Program is a federal grant that empowers states to strengthen rural communities across America by improving healthcare access, quality, and outcomes by transforming the healthcare delivery ecosystem.

Primary Responsibilities:

• The Care Support Coordinator (CSC) is responsible for supporting the clinical Care Management (CM) staff in coordinating the outreach and care of CHNCT's members.
• The CSC researches and assigns referrals to the CM clinical teams as assigned, performs outreach to members to complete non­clinical screening assessments, and carries out care coordination tasks.
• Serves as an administrator for the virtual training program, including user and module set-up.

Tasks Performed:

• Uses referral assignment criteria developed by clinical staff, researches referrals as indicated, and assigns referrals from multiple sources, as assigned.
• Receives referrals/assignments, outreaches to members, completes non-clinical screenings and identifies appropriate members for the CM Programs per policy.
• Coaches members on use of HUSKY Health program, services, resources and ASO services.
• Emails/mails educational materials and resources to members as needed.
• Demonstrates timely and accurate documentation in the care management documentation platform.
• Contacts Case Managers for clinical support, guidance and direction, as needed.
• Assists members in finding a primary care provider (PCP) and scheduling appointment.
• Outreaches to PCPs to verify attribution and assist with scheduling member appointments.
• Faxes provider letters created by clinical staff to attributed PCP.
• Distributes faxes to appropriate staff.
• Provides information about transportation benefit and services and assists as needed.
• Completes documentation in the electronic care management documentation system.
• Contacts appropriate state agencies to inform waiver personnel of member hospital admission, as assigned.
• Provides clerical and administrative support to CM teams as needed.
• Serve as an administrator for the virtual training program, including user and module set up, and associated enrollment tasks.
• Participates in meetings as appropriate with other members of the Rural Health Transformation team.

Essential Functions:

• Works collaboratively with internal staff; is able to establish and maintain good working relationships with members, providers, colleagues.
• Supports and trains peers with assignments and tasks as needed.
• Cross trains to non-clinical tasks performed by all CM teams to provide support when indicated. Demonstrates adherence to their scope of service and communicates appropriately to care managers for guidance and support.
• Performs other duties as assigned .

Desired Education: 1-2 years post-secondary schooling preferred

Desired Degree: High School diploma or GED required

Desired Major: Vocational training; health services

Desired Job Experience: 1 to 3 years’ healthcare related experience; member outreach experience

Other Qualifications: Excellent organizational skills. Ability to manage multiple priorities concurrently. Strong computer (use of Microsoft office products, Word, Excel etc.) and keyboard skills. Excellent, concise, accurate documentation skills. Knowledge of CT Medicaid managed care system.

We are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment.

We are committed to providing an inclusive and accessible interview process. If you require a reasonable accommodation for your interview due to a disability. Please contact us in advance if you need an accommodation.