Patient Services Coordinator, Home Health

Overview Become a part of our caring community The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day‑to‑day office and staff management. Responsibilities Manage schedules for all patients. Edit schedules for agents calling in sick, ensuring patients are reassigned timely. Update agent unavailability in the worker console. Initiate infection control forms as needed and send the completed “Employee Infection Report” to the HRD for upload in the worker console. Serve as backup during lunch hour and other busy times, including receiving calls from field staff and assisting with weekly case conferences. Refer clinical questions to the Branch Director as necessary. Maintain the client hospitalization log, including entering coordination notes, and send the electronic log to all office, field, and sales staff. Complete requested schedules as tasks appear on the action screen. Ensure staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Schedule discharge visits, OASIS collections, or recert visits following case conferences; schedule TIF OASIS collection visits and delete remaining schedules. Reschedule declined or missed visits and process reassigned and rescheduled visits. Ensure supervisory visits are scheduled. Run all scheduling reports, including the Agent Summary Report and the Missed Visits Done on Paper Report. Prepare weekly Agent Schedules; review for productivity and geographic issues and forward the schedule to the Branch Director for approval before distribution to staff. Verify visit paper notes in the scheduling console as needed. Assist with internal transfer of patients between branch offices. If clinical, receive lab reports, assess for normality, fax a copy to the doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and/or participate in on‑call rotation. Required Experience/Skills Excellent communication skills and the ability to interact well with a diverse group of individuals. Strong organizational skills and the ability to manage and prioritize multiple assignments. At least 1 year of home health experience. Prior packet review or QI experience preferred. Coding certification is preferred. Pay Range The compensation range below reflects a good faith estimate of starting base pay for full‑time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year. Description of Benefits Medical, dental and vision benefits. 401(k) retirement savings plan. Time off, including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave. Short‑term and long‑term disability. Life insurance. About CenterWell Home Health CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech‑language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high‑quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr Humana Inc