Reservations and Communications Agent

Four Seasons Hotel One Dalton Street, Boston Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the Location Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third tallest building in Boston. The Hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod. The Opportunity Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Reservations team as a Reservations and Communications Agent! Responsibilities Include (but are not limited to): Handle reservations for both Four Seasons One Dalton and Four Seasons New York Downtown. Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms. Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head. Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. Handle guest complaints in accordance with Four Seasons policy. Process WRO, Trust, Internal Reservations, and FIT reservations. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests. Monitor Front Desk reservations made night prior, address any reoccurring issues. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival. Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Respond according to the crisis management plan to any resort emergency or safety situation. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Ability to work, weekend, nights and holidays. Preferred Qualifications and Skills: Reading, writing and oral proficiency in the English language. Excellent interpersonal and communication skills, both in person and by telephone. Excellent and unwavering customer service. Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency. 2-3 years' experience in a similar role. Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred. Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences. If you're looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we'd love to hear from you. Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Some Benefits Four Seasons Employees Enjoy: Hourly Rate: $32.83 FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days 401(k) Retirement Matching Plan Ability to experience our hotels as a guest through the Employee Travel program Educational assistance programs, as well as in-house training workshop for all employees Complimentary Life insurance Vacation & Paid Sick Time Off Complimentary Employee Meals We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.