Front Desk Agent

Front Desk AgentWe are looking for our next great team member to join us as a Front Desk Agent in our Front Office department. We are committed to providing you with:Highly competitive wagesAn exceptional benefit plan for eligible associates & your family members401K matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family membersAdditional hotel discounts with Marriott International brand hotelsFree ParkingFree Meal during your shiftQuarterly employee appreciation events to celebrate all your hard work!Marriott Syracuse Downtown seeks Front Desk Agent (Part-Time) to attend to our arriving and departing guests and to ensure Crescent Hotels & Resorts and Marriott brand high standards are met.Here is what you will be doing each day as a Front Desk Agent:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/herAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesUse up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionReceive, input, retrieve and relay messages to guestsDoes this sound like you?Our Front Desk Agents possess a self-starting personality with an even disposition and can maintain a professional appearance and manner at all times. You can communicate well with guests and are willing to "pitch-in" and help co-workers with their job duties and be a team player. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. You understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day.Flexible availability required, must be available to work weekendsCustomer service experience is preferredHotel experience is preferredAt Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.QualificationsExperience working in customer service or hospitality preferred but not required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Crescent Services