Patient Service Technician

Watertown, United States | Posted on 10/09/2026 Salary $21.04 a hour, plus bonus opportunity. City Watertown State/Province Wisconsin Country United States About Us The mission of Impact to Health is to champion the careers of healthcare professionals and the success of our partners, fostering a culture of excellence that puts patient health at the heart of every connection we make. Job Description Seeking a Compassionate Patient Service Technician- Local Driver in Watertown, WI Impact to Health is seeking a compassionate Patient Service Technician for patients who rely on respiratoryand durable medical equipment at home. In this role, you’ll deliver and set up essential medicalequipment for individuals in your local community, offering hands‑on support,reassurance, and education that empowers patients to feel safer, morecomfortable, and more independent. Every mile you drive and every home you visit directlycontributes to better health outcomes and meaningful moments of care. Work Schedule & Shift Expectations: Our standardbusiness hours are 8:00 a.m. to 5:00 p.m., but Patient Service Techniciansshould maintain flexibility, as certain days may extend beyond 5:00 p.m. basedon patient needs. On‑Call & Holiday Rotation: This role includesparticipation in an on‑call rotation as well as a holiday rotation. The currentschedule runs every other week, though we are actively working to transitionthis to every third week to support better work–life balance. Essential Job Duties and Responsibilities Deliverrespiratory and home medical equipment with a patient‑first mindset,ensuring every interaction reflects compassion, respect, and dignity. Setupequipment in the home with care and attentiveness, creating a safe,comfortable environment that supports each patient’s health andindependence. Provideclear, empathetic education to patients and caregivers, helping them feelconfident and supported in using their equipment. Assessequipment functionality during each visit, troubleshooting issues withpatience and reassurance to reduce stress for patients and families. Respondto urgent equipment needs with calm, timely support, understanding thecritical role this equipment plays in a patient’s wellbeing. Maintainaccurate, timely documentation of deliveries, patient interactions, andservice activities to ensure continuity of care. Keepcompany vehicles clean, safe, and ready for service to support reliablepatient care in the community. Followall safety protocols and company standards to protect patients,caregivers, and yourself. Participatein on‑call rotations, offering compassionate assistance during after‑hoursneeds. Performadditional duties as assigned to support patient health, comfort, andoverall care experience. Requirements Required Education and/or Experience Highschool diploma or GED equivalent, required Validdriver’s license in state of residence with a clean driving record,required Preferred Education and/or Experience Experiencewith medical equipment, preferred Oneyear of related work experience, preferred Medicalterminology, preferred Employment is contingent upon successfully completing abackground check, drug screening, compliance onboarding, and credentialingrequirements, as well as maintaining a valid driver’s license with a cleandriving record when applicable to the position. Generouspaid time off and paid holidays Bonusand incentive opportunities Fixedand variable car reimbursement for Area Managers and Account Executives #J-18808-Ljbffr Impact to Health