eGovernment Services Senior Analyst

Join our eGovernment Services team at Chesterfield, where every conversation is an opportunity to transform how people experience public services online. We're looking for a creative, detail-oriented individual who is passionate about building digital engagement and creating innovative solutions to improve web-based communications.

What You Will Do

• Actively drive and manage the technical and strategic aspects of content management to identify and implement the best-fitting solutions for service delivery goals.
• Work collaboratively with peers, partner departments and county leadership to develop digital solutions, manage websites and support other content delivery channels.
• Analyze current customer experiences, applying user empathy, data and insights to inspire new approaches in meeting organizational goals.
• Lead discovery and technical demonstration activities, understanding customer needs and overall goals through trainings, workshops and content reviews.
• Develop actionable plans for enhanced digital experiences, focusing on user-friendly content management, accessibility compliance and engaging web interfaces that meet the community's needs.
• Provide guidance in engagement strategy, business transformation and digital and innovation capabilities.
• Perform other work as required.

Minimum Qualifications, Knowledge, Skills and Abilities

• Bachelor’s degree in information systems or a related field, plus five years of professional industry experience, including at least three years working with web
  content management systems; or an equivalent combination of training and experience.
• Strong verbal and written communication abilities.
• Proficiency with web content management systems and enterprise document and collaboration platforms.
• Experience in UX methodologies, with a strong understanding of human-centered design principles, to enhance the usability and accessibility of web content and interfaces.
• Strong technical and analytical skills to improve processes and content delivery through automation and innovative solutions.
• Proficiency in designing and implementing user-friendly online forms for efficient data collection and service delivery, ensuring a seamless user experience.
• Technical proficiency in enterprise tools Microsoft Office 365 and Adobe Creative Suite to create, manage and enhance digital content.

What Sets You Apart

• Strategic thinking with the ability to exercise independence and sound judgment.
• Demonstrated ability to continuously learn and devise solutions in a service-oriented environment, adapting to evolving requirements and objectives.
• Passion for public service and engagement, with a strong desire to make a difference in the community.

Career Development and Work Environment

• This position is a part of an approved Career Development Plan and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications and experience.
• Enjoy a flexible hybrid work environment, allowing for a balance of in-office collaboration and remote productivity.

Additional Requirements

• Twelve-month probationary period.
• Must maintain personal mobile technology as a condition of employment.
• Position is required to obtain and maintain Criminal Justice Information Services certification, including completing required training, passing applicable background checks and following CJIS security and compliance requirements.
• Pre-employment drug testing, FBI criminal background check, and education/degree verification required.
• This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.

PLEASE NOTE: Position open until filled (first review to begin November 9, 2026).

Monday - Friday; 8:30 a.m. - 5:00 p.m.; eligible for hybrid work schedule

Information Systems Technology