Salesforce Business Analyst

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. Job Description ROLE OVERVIEW: The Business Systems Analyst supports the development, execution, and ongoing maintenance of commercial business systems across AFNA. This role partners closely with commercial functions—including Sales, Marketing, Pricing, Customer Service, Commercial Finance and R&D—to understand business needs and lead system improvements for key platforms such as Salesforce (SFDC) and related commercial reporting. Serving as the primary liaison to IT for all SFDC enhancements, the role also provides training, ad‑hoc reporting, and day‑to‑day system administration. In addition, the position supports other commercial enablement tools, including SalesLoft, Crystal, and BombBomb, ensuring teams have the resources required to operate efficiently and continuously improve productivity. What You Get To Do Oversee ongoing maintenance for key ValuePlus Enablers tools—including Salesforce (primary focus), SalesLoft, Crystal, and BombBomb—ensuring accurate access, strong data integrity, timely issue resolution, and reliable reporting and dashboards, as well as lead their effectiveness by delivering training, coaching, and ongoing support to cross‑functional teams. Act as the central point of contact for commercial teams, providing timely and effective ad‑hoc support across all enabler platforms. Serve as a key liaison with IT and team members for system troubleshooting, support, and continuous improvement initiatives. Act as the primary resource for SFDC guidance within the Business Group, ensuring process alignment and driving system improvements based on commercial needs. Collaborate globally across Business Groups to maintain SFDC consistency, particularly within Flexibles. Build strong cross‑functional relationships through clear communication, proactive engagement, and consistent service delivery. Contribute to the development of key reports and dashboards that strengthen business intelligence and support leadership decisions. What We Value Communication Skills – Demonstrates strong verbal, written and digital (audio/video) communication, effectively engaging with employees at all levels on a daily basis and with customers as needed. Results Orientation – Consistently delivers timely, accurate, and detail‑driven data that aligns with business requirements to meet deadlines. Analytical Skills – Thorough analytical, problem solving and conceptual skills, ability to think “out of the box” Collaboration and Influencing – Works well with others, contributes positively to team dynamics, and supports collaborative efforts that drive business performance. Strong Organizational Skills – Able to manage multiple priorities in a dynamic, fast‑paced and virtual environment. Influence the Business – Ability to lead and motivate cross‑functional & cross‑BU teams in and outside his/her control to outperformance levels Proficiency in Office Software – Skilled in the Microsoft Office Suite, including Word, Excel, and PowerPoint. What We Want From You Bachelor’s degree in applied marketing, business administration, finance, engineering or related field Minimum 5 years of experience in Commercial roles (Sales, Marketing, Controlling, Customer Service). Salesforce Business Administrator certification is preferred. Preferably strong knowledge of packaging business or related industries such as consumer goods or process industries We are seeking a dedicated individual who is committed to staying in this role for a minimum of 2 years to ensure continuity and stability in our team Our Expectations We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When Our people are engaged and developing as part of a high‑performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on \"Know Your Rights: Workplace Discrimination is Illegal\" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Compensation The starting salary for this position is expected to be between $64,700 to $80,900; however, base pay offered may vary within the full salary range $64,700 to $97,100 depending on job‑related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. Benefits Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees Company‑paid holidays starting at 8 days per year and may vary by location Wellbeing program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) #J-18808-Ljbffr