Sr. Director, Applications Engineering - Commerce

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs an Application Engineering Leader for Digital Technology Services (DTS) you will be responsible for transforming Docusign’s Business technology landscape through next generation software and AI solutions at scale. This leader will be fully accountable for the defining technical vision, strategy, and talents as Docusign accelerates its global expansion and growth through Intelligent Agreement Management.The position is a people manager role reporting to the Vice President of Application Engineering.ResponsibilityLead and own portfolio of future-state, scaled, secure technology solutions, ensuring alignment with Docusign’s global standards and business objectivesLead strategy, architecture, design and development of modern Commerce, CPQ platformsDefine, design and deliver towards always-on, high-performance platforms and services that power our core business applications with deep expertise in cloud native, modern web and backend technologiesLead technology innovation with data & insights driven transformation of our process workflows and persona experiencesDrive the infusion of technology solutions with agentic experiences powered by AI/ML, practicing AI First mindset in a fast-paced, matrixed environmentDefine and champion the evolutionary roadmap for a unified, scalable integration architecture that breaks down system silos, unlocks time-to-valueAccelerate the organization's ability to execute future digital transformation initiatives at speed and enterprise scaleOwn Engineering Excellence by architecting a sustainable framework of technical best practices and standards to achieve technical rigor, reliability, accelerated delivery quality across the portfolioNurture experimental AI prototypes and quickly scale to a production-hardened, agentic enterprise ecosystemLead and develop the team to translate business requirements into a scalable Agentic development roadmapShape and define the global architecture and security standards for autonomous multi-agent frameworks (CrewAI, LangGraph) to ensure secure, deterministic execution in enterprise environmentsLead and upskill the broader Application Engineering organization, transforming a traditional development workforce into an AI-fluent engineering teamInfluence senior leaders, stakeholders, and motivate large diverse teams with effective communication, collaboration, and interpersonal skillsConduct technology research and development, proof-of-concept, experimentation of emerging technology trends, security standards for DTS to adopt and deliver Business outcomesManage and optimize spend, resources, and total cost to serve across engineering platformsLead engagements with platform vendors to influence their roadmap, SLA and performance adherence, obligationsLead high-performing engineering teams capable of end-to-end AI Agentic fullstack product design to delivery and support working closely with Application Product Management, Platform Engineering, Data Engineering, Release, Quality, Security, and DevOpsHire and develop high-caliber talents, skillsets to strengthen team technology expertise, innovationJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBA/BS degree in Computer Science or related field15+ years of experience leading world-class product and engineering teams at global scaleDemonstrated ability to coach, mentor, and develop high-performing teamsPreferredStrong understanding of business domain and applications landscapeExperience in leading high performing Application Engineering organizations, responsible for delivering global, large-scale, enterprise quality solutionsDeep domain knowledge in Commerce, CPQ, Marketing platforms design and developmentDeep expertise in modern frontend and backend technologies (e.g., JavaScript/TypeScript, React, Angular, Node.js, Java, Python), cloud platforms (AWS, Azure, GCP), and microservices architectureHands-on design and build autonomous multi-agent frameworks (e.g., CrewAI, LangGraph) and scalable agentic platforms, RAG architecture, LLMs, focusing on distributed system architecture and secure execution environmentsLead Technical Feasibility Studies and rapid prototyping to provide the engineering foundation for "build vs. buy" architectural decisionsHands-on Applied Research & Prototyping to conduct AI research to translate theoretical GenAI advancements into production-ready software featuresStrong background in DevOps, CI/CD, automation, and site reliability engineering (SRE) practicesStrong problem-solving skills, strategic mindset, and a passion for delivering business value through technologyExperience managing day-to-day operations of large engineering organizationsWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $284,400.00 - $423,475.00 base salaryThis role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.EEO StatementIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation: US-CA-San FranciscoCategory: IT Infrastructure & OperationsPosition Type: Regular