Patient Services Coordinator

Patient Services Coordinator

The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.

Essential duties and responsibilities include managing all faxes, uploading to patient database and assigning to the correct Care Team member; placing outgoing and receiving inbound telephone calls as necessary and routing appropriately; maintaining the confidentiality and integrity of protected health information; following HIPPA security policies and procedures. All other duties as assigned.

Qualifications include first point of contact to triage inbound phone calls; complete data entry tasks; enter and set up new patients in database; compile new patient packets and mail out in a timely manner; complete clerical duties including photocopying, faxing, mailing and filing; special project support as necessary; assign follow ups to the appropriate team members; acts as a backup to the receptionist. Minimum knowledge, skills and abilities include high school diploma or GED and 1 year experience, administrative experience including experience using computer based applications, strong communication, problem solving, and customer service skills, ability to adapt and successfully handle unexpected situations, ability to obtain registration Missouri Pharmacy Technician registration. Preferred qualifications include customer service, phone and clerical experience.

Physical/mental demands and working environment include a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grab; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically. This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.