ServiceNow Developer

Job Description Qualifications (top requirements in bold) Hands-on ServiceNow development experience with ITSM and CMDB Strong development/coding background, including custom application development Security+ certification – may obtain within 15 days of start date 4+ years of ServiceNow development experience (strong candidates with less experience may be considered) Experience developing and configuring ServiceNow applications, workflows, forms, tables, reports, dashboards, and service catalogs Experience creating and supporting Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer solutions, and integrations Experience working with REST APIs and integrating ServiceNow with external systems Experience troubleshooting and resolving complex platform issues Desired ServiceNow Certified Application Developer (CAD) – highly preferred ServiceNow Certified System Administrator (CSA) Experience with Customer Service Management (CSM) Experience with Order Management for Telecommunications (OMT) Experience with Telecommunications Service Management (TSM) Experience with Telecommunications Network Inventory (TNI) Experience developing Service Catalog solutions and automated workflows Experience with Integration Hub Experience working with Kafka, Netcool, Elastic, or similar enterprise integrations Knowledge of ITIL processes including Incident, Problem, Change, Request, and Knowledge Management Experience supporting telecommunications, satellite communications, or DISA environments Experience working within Agile/Scrum or SAFe environments Responsibilities Design, develop, configure, and maintain ServiceNow applications supporting DISA modernization initiatives Support the implementation and enhancement of ITSM, CMDB, CSM, OMT, TSM, and TNI capabilities Build and maintain custom applications, workflows, forms, tables, dashboards, reports, and service catalogs Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer automations, and REST integrations Create scalable solutions that support satellite communications ordering and mission management capabilities Integrate ServiceNow with enterprise systems and external data sources Support migration efforts from legacy systems into the ServiceNow platform Gather requirements from stakeholders and translate business needs into technical solutions Develop and maintain role-based access controls (ACLs), notifications, and automated processes Create dashboards and reporting solutions that provide operational visibility and performance insights Troubleshoot and resolve platform, application, and integration issues Participate in Agile ceremonies and collaborate with cross-functional development teams Support platform upgrades, enhancements, and continuous improvement initiatives Maintain technical documentation and follow ServiceNow development best practices Contribute to mission-critical solutions that improve operational efficiency, network performance, and service delivery for DISA and DoD customers #J-18808-Ljbffr