Delivery Associate
$28 - $39 per hourLucid Motors
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As a Delivery Associate, your primary responsibility will be to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience. The Delivery Associate also assists in facilitating lease-end vehicle returns, scheduling grounding appointments and ensuring all documentation is properly completed and logged. Who we are looking for: You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment. The Role Customer Facing: · Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness · Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations · Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location · Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery · Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
- Conduct lease-end vehicle intake appointments
- Represent Lucid by articulating our technological, design, and quality
- Prep and stage vehicles in delivery area prior to customer appointments
- Accurately complete required paperwork and collect necessary documents to
- 2-5 years years of customer facing professional experience.
- Excellent interpersonal and organizational skills with the ability to
- Comfortable navigating ambiguity
- Experience in a luxury retail or hospitality environment preferred.
- Comfort with using Salesforce or equivalent CRM system.
- A Bachelor’s degree or equivalent experience in business, sales, or related
- Demonstrates a passion for electric vehicles and premium vehicle markets.
- Is responsible for introducing our customers to their vehicle and creating a
- Manages and overcomes customer feedback in a cordial and calm manner.
- Acts with urgency and champions excellence in all company objectives.
- Available to work weekends, evenings, nights, and holidays as needed.
- Valid driver’s license with no suspensions within the past year. Drivers under
$28—$39 USD
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package [ including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at View email address on click.appcast.io [View email address on click.appcast.io]. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice [ To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.$28 - $39 per hour
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