Call Center Representative

Champion Window - Call Center Representative If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. First/M-mid shifts (900 am - 530 pm / 1000 am - 630 pm) Pay Rate - $16.25 per hour Second shift positions (1230 pm - 900 pm) Pay Rate - $16.75 per hour Call quality assurance listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available Internal piloting of new programs before executed out to the external call center Inbound and outbound phone calls appointment setting, appointment verifications, and service requests Reporting prepare and publish reporting on weekly training opportunities and program accuracy Other duties as assigned 1‑3 years’ experience working in a call center / customer care environment Excellent customer service both written and verbal Excellent typing and grammar skills Process focused - structure and consistency is key Great attention to detail and strong project management skills The ability to successfully work as part of a team and autonomously Ability to manage several different projects simultaneously Appointments Plus/CRM knowledge a plus Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window. Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more. #J-18808-Ljbffr