Onsite Engineer L1

Job Description

Job Description

Come and join a 20-year-old, Fastest Growing, IT Managed Services. We have open positions at various levels throughout the organization.

About the Company:
At Team Logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along, and we do it one-on-one, side- by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest-growing and the largest Master Franchisee in the Team Logic network of 200 locations. We manage 17 territories in the network.

Our Motto is simple yet powerful:
MAKE FANS OUT OF OUR CLIENTS
MAKE FANS OUT OF OUR VENDORS
MAKE FANS OUT OF EACH OTHER

We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials.
Check it out yourself - TeamLogic IT Reviews in Newtown | Glassdoor
Company Website:

Position: Onsite L1 Engineer
Job Location: Beaumont, TX 77706
Experience: 2 - 4 years

Job Summary:
We are looking for a proactive Onsite L1 Engineer with expertise in both hardware and networking to provide first-line support and troubleshooting for a variety of IT systems and infrastructure. This role will involve maintaining, diagnosing, and resolving hardware issues while supporting basic networking tasks to ensure a seamless and efficient operation of the client’s IT environment. As an onsite presence, the L1 Engineer will be the go-to resource for end users, ensuring the functionality of their IT systems and network devices.

Key Responsibilities:

Hardware Support:
Provide first-line support and troubleshooting for hardware issues, including desktops, laptops, printers, peripherals, and other IT devices, ensuring minimal downtime.
Diagnose and repair hardware malfunctions, assisting in the installation, configuration, and upgrades of new hardware.
Collaborate with senior technical teams to resolve complex hardware issues effectively.

Networking Support:
Perform basic network troubleshooting for LAN/WAN connectivity issues, including Wi-Fi, switches, routers, and firewalls.
Support the configuration and maintenance of network equipment to ensure optimal performance and uptime.
Assist in the setup and management of network protocols (TCP/IP, DHCP, DNS).
Monitor network performance, identify and resolve issues like slow connections, and report persistent issues.

User Support:
Act as the first point of contact for employees or users experiencing hardware and network-related problems.
Troubleshoot and resolve common software, hardware, and network issues efficiently.
Provide basic technical support and training for end-users on systems and applications.
Log issues into the helpdesk ticketing system and ensure timely follow-ups.

System Maintenance:
Perform routine maintenance tasks, including software updates, backups, and system checks.
Support in the management of system health, ensuring uptime and reliability of critical hardware and network systems.
Assist with the installation of operating systems and software packages, ensuring systems are running up-to-date and securely.

Documentation & Reporting:
Maintain accurate records of hardware and network inventory, configurations, and user issues.
Prepare detailed reports and document troubleshooting steps and solutions for future reference.
Support periodic audits of IT assets and systems as needed.

Required Skills & Qualifications:
Strong hands-on experience with computer hardware troubleshooting and maintenance.
Basic knowledge of networking concepts and protocols (TCP/IP, DHCP, DNS, VPNs).
Familiarity with networking devices (routers, switches, access points).
Proficiency in Windows, macOS, and basic mobile device support.
Ability to diagnose and resolve hardware and network issues in a timely and efficient manner.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
Basic familiarity with Apple products and macOS and iPadOS.
Experience with Chromebooks and ChromeOS is a plus.
Any experience in an education setting (e.g., internships or college IT training programs) is a big plus.

Desirable Skills:
IT certifications (e.g., CompTIA A+, Network+, or equivalent) are preferred.
Experience in a corporate or enterprise environment is a plus.
Knowledge of IT security best practices is advantageous.Previous experience in an onsite support role or helpdesk environment is a bonus.
Immediate Onsite Troubleshooting – Ability to quickly diagnose and resolve issues as they arise in an onsite, real-time environment.
Proactive Monitoring & Preventative Maintenance – Ability to anticipate common issues and perform preventative maintenance before problems escalate.
Hardware and Software Integration – Experience integrating new hardware/software with existing infrastructure.
Remote Troubleshooting – Familiarity with remote troubleshooting techniques for offsite users or systems when needed.
End-user Training – Ability to train users on new systems and updates, ensuring they are empowered to resolve minor issues independently.

Working Conditions:
This is an onsite position with standard working hours.
Occasional after-hours support may be required for urgent troubleshooting or maintenance tasks.
The role involves working directly with end users to provide on-the-ground IT support.

Benefit:
Industry-leading Compensation + All HR benefits.

\nCompany Description

At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 11 territories in the network.

Company Description

At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 11 territories in the network.