Senior AI Product Manager

FIS AI Technology Hub Product Manager

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

The FIS AI Technology Hub builds and operates the enterprise AI platform used across all FIS product lines. The team develops standardized AI models, reusable agents, and the enterprise AI platform and marketplace.

The Hub enables AI development, partnering with engineering, architecture, governance, and portfolio teams worldwide to accelerate responsible AI adoption and enterprise-wide reuse. Based between the US, UK, and India, the team is more than 100 strong and committed to delivering value for FIS through AI.

What You Will Be Doing

• Define and deliver core capabilities of the FIS AI Platform including reusable agents, templates, tools, patterns, and frameworks.
• Partner with engineering and architecture, work and vendors, and drive alignment across internal stakeholders.
• Ensure platform components meet responsible AI, security, observability, and compliance standards, and support vendor evaluations, SOWs, and RFP processes.
• Own select AI assets from roadmap to adoption. Promote adoption through enablement materials, demos, documentation, and internal marketing programs.

Key Responsibilities Include:

• Product Strategy– Define and communicate the product vision and strategy for AI use cases for your customers, aligning with business goals and customer needs.
• Roadmap and Prioritization - Create Epics, PRDs, backlog management, LLM evaluations, feature definition, and prioritization.
• Customer Engagement– Engage with business stakeholders to gather feedback, understand their needs, and ensure the AI products deliver value. Act as the voice of the customer within the AI team.
• Vendor & Partner Governance – Handle RFPs, partner assessments, SOWs, SLA/QBR cycles, and escalation handling.
• Cross-Functional Collaboration– Work closely with engineering, architecture, data science, and business teams to prioritize features, manage the product backlog, and ensure timely delivery of high-quality solutions.
• Reusability and Standards - Ensure adoption of templates, starter kits, integration patterns, reusable components, ensuring alignment and reducing duplication.
• Industry Trends– Stay updated with the latest trends and advancements in AI and ML, to identify opportunities for innovation and incorporate relevant insights into product strategy and development.
• Adoption and Enablement – Measure usage and adoption, create playbooks, internal training, platform marketing, and communication.

What You Bring

• Proven experience in product management, preferably in AI/ML technology.
• Strong understanding of LLMs, agentic workflows, evaluation methods, and platform architecture.
• Strong leadership and organizational skills, with the ability to drive cross-functional teams towards a common goal.
• Excellent communication skills (written, verbal, presentation), with the ability to articulate complex concepts to diverse audiences.
• Ability to establish and maintain effective working relationships with delivery teams and senior stakeholders across technical and business functions at FIS.
• In-depth knowledge of FIS (or similar competitor) products, services, and business operations practices.
• Bachelor's degree in business administration, computer science, engineering, or a related field, or the equivalent combination of education, training, or work experience.

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A modern, international work environment and a dedicated and motivated team.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.