Guest Services Ambassador

Guest Services Ambassador – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an enthusiastic Guest Services Ambassador to deliver exceptional reception and concierge experiences at one of JLL's most exciting client offices in Washington, DC. In this role, you will be at the heart of creating memorable first impressions for employees, business clients, community members, and interview candidates. You will anticipate guest needs, provide warm welcomes, and ensure seamless experiences that reflect JLL's commitment to world-class service excellence. This position is critical to maintaining our reputation for extraordinary guest services and contributing to a productive, welcoming workplace environment.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure throughout the day
• Create memorable experiences through warm, proactive engagement and exceptional customer service
• Track all visitors including vendors, visiting employees, and guests using established systems
• Manage parking and vehicle logs, coordinate security access cards for employees and vendors
• Welcome event guests, print visitor badges, and support on-boarding/off-boarding processes
• Manage incoming and outgoing courier services, packages, and mail as required
• Collaborate with team members to identify trends and develop best practices that enhance guest experiences

Required Qualifications:

• Minimum 2 years of customer service-related experience
• Excellent communication skills with fluency in English (local language proficiency required)
• Strong multitasking abilities while maintaining attention to detail and accuracy
• Professional demeanor with demonstrated responsiveness and customer service excellence
• Proficiency in information technology tools and platforms
• Flexibility to manage shifting priorities and high guest volume with a positive attitude
• Ability to perform minimal physical activities such as carrying small packages

Preferred Qualifications:

• Experience in hospitality, reception, or concierge services
• Knowledge of facilities management or corporate office environments
• Experience with visitor management systems or building access platforms
• Proven track record of creating elevated guest experiences
• Passion for anticipating needs and exceeding expectations

Location: Washington, DC

Work Shift: Monday–Friday, 8:00 AM–5:00 PM (opportunity for overtime)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,920.00 – 56,160.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay