WFS HEN Case Manager

Job Description

Job Description

Closes: 8/23/26 - Spokane, WA - Full-time/HourlyWage: $24.00 p/hEmployment Benefits: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.Summary: Provide Housing & Essential Needs (HEN) services to persons deemed eligible by the Department of Social & Health Services; & in accordance with the grant requirements funded by the City of Spokane. Provide case management services to eligible persons to develop & execute Housing Stability Plans & provide Essential Needs. Work cooperatively with referral agencies & other community entities directly & indirectly to ensure desirable outcomes for HEN recipients. Must pass background & driver record check.Education &/or Experience:Bachelor 's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.Essential Duties & Responsibilities include the following: Effectively assist participants in achieving housing stability.Ensure that participants receive the assistance needed to promote housing stability, including but not limited to: conduct needs assessment, create Individualized Housing Plans (IHP) that include specific plans & specific goals, monitoring from the time of intake until they exit the program, & ensuring thry obtain essential needs.Document participant eligibility for the program. Determine the participant's household needs & priorities. Gather & record information about the participant's, income, eligibility for public benefits, background, & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability. Coordinate &/or provide essential needs for the participant to achieve & maintain stable housing.Coordinate activities & work collaboratively with community agencies providing services to ensure that IHP are achieved. Use informal community networks, as needed, to locate resources & make referrals as necessary in support of IHP. Participate in meetings, staffings, & other activities to promote & review the effectiveness of IHPs & overall case management efforts.Assist with the development & implementation of programs & services.Assist with screening of referrals for appropriate program & service options. Establish & maintain good working relationships with participants, referral agencies, & all team members.Follow up on participant progress, providing encouragement. Ensure all paperwork & related activities are current, accurate, & in compliance. Includes case notes, & other documentation required by the program or GIIN management. Stay informed of state & federal laws affecting the organization & the people it serves.Provide services in accordance with Goodwill policies, CARF standards, & principles of safety.Assist in developing natural supports for participants.Assist participants in achieving the highest level of independent functioning while receiving services.Facilitate Person Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, & oversee the program & goals agreed upon. Model appropriate work behaviors & interpersonal skills.Inform business, labor, & the general public about Goodwill services & available potential employees.Work collaboratively with Workforce & Family Services to provide participant services.Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.Properly wear & maintain all required Personal Protective Equipment (PPE).Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).Other duties as assigned.

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