Customer Experience Representative - Entry Level - B2B

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Training & development

Location: Midtown Manhattan, NY (On-Site)
Schedule: Monday–Friday | 10:00 AM – 6:00 PM
Employment Type: Full-Time (W-2)
Expected First-Year Earnings: $45,000–$60,000

Paid Training | Weekly Coaching | Career Growth Opportunities

Launch your career with a company that values professional development, teamwork, customer relationships, and internal growth .

As our Midtown Manhattan office continues to expand, we're seeking enthusiastic individuals to join our team as Entry-Level Customer Experience Representatives . In this role, you'll work directly with business clients in a face-to-face B2B environment , build professional relationships, and help create positive customer experiences while representing nationally recognized brands.

This is a customer-focused role with a sales component . You'll learn how to understand customer needs, communicate product and service solutions, and support face-to-face sales and marketing initiatives.

No previous experience is required. We provide comprehensive paid training, hands-on mentorship, and weekly coaching to help you develop the communication, customer engagement, sales, and business skills needed to succeed.

What You'll Do

• Meet face-to-face with business customers and clients.
• Create positive customer experiences through professional, personalized interactions.
• Build and maintain strong business-to-business customer relationships.
• Learn about customer needs and communicate relevant products and services.
• Answer questions and provide solutions in a helpful, professional manner.
• Support the sales component of client engagement by identifying customer needs and presenting appropriate solutions.
• Represent client brands professionally during in-person interactions and marketing initiatives.
• Assist with customer engagement and relationship-building campaigns.
• Gather customer feedback and communicate insights to team members.
• Maintain accurate records of customer interactions and campaign activity.
• Participate in paid training, weekly coaching, and team development meetings.
• Collaborate with teammates to achieve customer, campaign, and office goals.

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong work ethic and dependable attendance.
• Comfortable interacting with customers and clients face-to-face throughout the workday.
• Positive attitude and willingness to learn.
• Organized with effective time-management skills.
• Ability to work independently while contributing to a collaborative team.
• Previous experience in customer service, retail, hospitality, restaurants, sales, or other people-focused roles is a plus, but not required .
• Entry-level applicants and recent graduates are encouraged to apply.

What We Offer

• Paid training from experienced professionals.
• Weekly coaching and one-on-one mentorship.
• Hands-on development in customer experience, sales, and client engagement.
• Performance-based career advancement.
• Full-time W-2 employment.
• Monday–Friday schedule with no weekends.
• Supportive, team-oriented work environment.
• Long-term professional growth opportunities.

About Our Company

We are a face-to-face B2B sales and marketing company that partners with business clients to strengthen customer relationships, increase brand awareness, and support business growth.

Our Customer Experience Representatives serve as an important point of contact between our clients and their customers. Through in-person conversations and relationship-building , you'll learn how to understand customer needs, deliver strong experiences, and support the sales process in a professional B2B environment.

This position provides hands-on experience in customer experience, client relations, sales, communication, and business development while giving you the opportunity to grow within the organization.

This is a fully on-site position in Midtown Manhattan. It is not a call center, telemarketing role, receptionist/front desk position, technical support role, or remote position. Customer interactions are conducted face-to-face , not primarily over the phone.

If you're looking to build a career in customer experience and client relations while gaining hands-on experience in sales and face-to-face business development, we'd love to hear from you.

Apply today for immediate consideration.