Route Service Representative

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are seeking a skilled Suppression Installer / Service Technician to join our growing Fire Suppression team. In this role, you will be responsible for inspecting, servicing, troubleshooting, repairing, and installing a variety of fire suppression systems, including portable fire extinguishers, kitchen hood suppression systems, clean agent systems, and other specialized fire protection equipment. You will work directly with customers to ensure systems are operating safely, compliantly, and effectively while delivering exceptional service and technical expertise.

Key Responsibilities

Installation, Inspection & Service

• Install, inspect, test, maintain, troubleshoot, and repair various types of fire suppression systems, including:
  • Portable Fire Extinguishers
  • Kitchen Hood Suppression Systems
  • Clean Agent Suppression Systems
  • Gas Suppression Systems
• Service and install equipment from multiple manufacturers, including Simplex and ANSUL systems.
• Read and interpret blueprints, diagrams, specifications, schematics, submittals, operational manuals, and system programming documentation.
• Perform routine and complex service tasks independently or assist senior technicians with larger projects.
• Program, troubleshoot, and verify proper operation of suppression system products.

Customer Service & Documentation

• Manage daily service calls and customer interactions professionally and efficiently.
• Accurately identify, document, and communicate system deficiencies discovered during inspections.
• Provide recommendations based on manufacturer specifications and applicable local, state, and national fire protection codes.
• Complete Fire Protection Deficiency Reports and communicate required repairs or upgrade opportunities to customers.
• Maintain accurate service records, inspection forms, and required documentation.
• Professionally represent the company at customer sites at all times.

Inventory, Safety & Compliance

• Maintain appropriate vehicle stock levels, equipment, tools, and supplies.
• Follow all company safety policies and procedures, including DOT-required safety practices and documentation.
• Ensure compliance with applicable industry standards, codes, and regulations.
• Attend required training sessions, certifications, meetings, and continuing education programs.
• Support business development efforts by identifying potential sales opportunities and surveying target accounts for follow-up.
• Perform additional duties as assigned.

Qualifications

Required

• High School Diploma or GED equivalent.
• Experience with gas suppression systems.
• Valid driver's license with an acceptable driving record.
• Must be at least 18 years of age.
• Customer service experience.
• Ability to lift, carry, and move equipment and tools weighing up to 50 pounds.
• Ability to work safely and consistently follow established safety procedures.
• Self-motivated individual with the ability to work independently and manage priorities with minimal supervision.
• Strong troubleshooting, communication, and organizational skills.

Preferred

• NICET Level II Certification in Fire Suppression Systems.
• NAFED Suppression Certification.
• Experience servicing clean agent suppression systems.
• Knowledge of NFPA codes and fire protection industry standards.

Physical Requirements

• Frequently lift and carry equipment, tools, and materials up to 50 pounds.
• Work in commercial, industrial, and customer facility environments.
• Ability to climb ladders, work overhead, and perform physical service-related tasks.
• Ability to travel locally to customer sites as needed.

Why Join Us?

Join a fast-growing suppression department where you'll have the opportunity to expand your technical expertise, work with industry-leading fire protection systems, and play a critical role in protecting customers' people, property, and operations through high-quality inspection, installation, and service solutions.

HIRING HOURLY RANGE: $17.35- 23.79 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at