Sales and Customer Service Representative

Sales and Customer Service Representative

We are flexible and work with you on a schedule that is compatible for weekday and evening shifts, but MUST BE ABLE TO WORK SATURDAYS AND SUNDAYS. Minimum 3 shifts per week or up to 35 hours per week is available! We are a fast-paced customer relations environment. Multi-tasking skills a must! Duties and Responsibilities include the following. Other duties may be assigned.

1. Processes student registrations and membership packages using effective sales/customer service techniques.
2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
3. Schedules and manages birthday/pool parties. Supervises private party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists members with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk.
7. Checks in students on the attendance tracking system.
8. Maintains cleanliness of the front desk area, Treasure Island Pro Shop, changing areas, restrooms and observation area.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Compensation: $10.00 - $15.00 per hour