Sales Support Specialist II

Job Summary The Sales Support Specialist is customer and operations focused and contributes to the development and maintenance of positive customer relationships while providing essential support for effective sales operations. The specialist works to increase company sales and maintain or reduce expenses, making a significant impact on sales efforts and overall business success. Essential Functions Provide sales and service support to internal and external customers by performing a variety of sales support-related tasks and activities. Support and liaison with branch and territory managers and customer service partners to help them gain and keep customers. Build trust and rapport that leads to opportunity and maintained customer loyalty through knowledgeable, courteous, and efficient customer service. Assist in promoting products and value‑add services to cold and warm target accounts as directed by team lead or manager. Liaison with account managers and customer service partners to receive input and feedback and ensure customer satisfaction. Respond to customer and sales team requests and inquiries promptly, professionally and according to protocol. Receive, process, and confirm all communications and tasks in a manner that meets or exceeds performance and quality standards. Introduce and promote products or promotions and use upsell or associative selling techniques according to protocols or as directed by team lead or manager. Ensure tasks and orders are processed in a manner that meets defined service level agreements and shipping deadlines. Proficiently move from one task to another according to established priorities or as directed by team lead or manager. Troubleshoot complaints and raise concerns or non‑standard occurrences to team lead and/or manager according to protocol. Successfully complete training on systems, processes, policies and procedures and products. Perform other duties as assigned. Core Competencies Takes Action: embrace opportunities and challenges with urgency and enthusiasm. Instills Trust: act with integrity, genuine commitment. Drives Results: set challenging goals, hold accountability, measure results. Effective Decision‑Making: make timely and informed decisions that align with business goals. Customer‑Centric: put customers at the center of all activities. Builds Partnerships: foster effective communication, teamwork and inclusion. Personal Development: engage in learning and professional growth. Continuous Improvement: pursue innovative solutions and improve business processes. Job Qualifications Required Qualifications High school diploma or equivalent experience. Experience with Outlook or similar email platform. Proficient with computer systems and excellent data entry and typing skills. Proven customer service, sales support or operations experience. Excellent teamwork and communication skills. Adaptable to shifting priorities based on business need. Experience with high volume office work. Excellent organization, prioritization and time‑management skills. Self‑motivated and adaptable to continuous improvement. Works efficiently with minimal supervision. Preferred Qualifications Animal Health, Veterinary or Pharmaceutical industry experience. Bachelor’s or associate degree in a related field. Hands‑on experience with ERP/SAP systems. Experience with Microsoft Office applications. Travel: This position requires no travel per week. On‑Call: This position does not require on‑call availability. Benefits Full Medical, Dental, and Vision benefits and an integrated Wellness Program. 401(k) Match. Retirement Savings Plan. Paid Time Off (PTO). Holiday Pay & Floating Holidays. Volunteer Time Off (VTO). Educational Assistance Program. Full Paid Parental and Adoption Leave. LifeWorks (Employee Assistance Program). Patterson Perks Program. Compensation The potential compensation range for this role is $18.85 - $24.49 per hour. The final offer amount could exceed this range based on various factors such as candidate location, experience, and skills. EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr Patterson Veterinary Supply, Inc.