Business Resilience Program Manager Payments

At Zelis we Get Stuff Done. So lets get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.

At Zelis AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo accelerate innovation and amplify their impact. This is a place for builders with a growth mindset who act with agility embrace change and use modern technology to shape smarter solutions exceptional experiences and the future of our industry for our clients customers and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.

Position Overview

Zelis is seeking a Business Resilience Program Manager to build coordinate and mature the disaster recovery operating model for the Payments organization. This role will bridge business operations technology cybersecurity client management compliance and enterprise disaster recovery teams to ensure Payments has clear disaster recovery standards documented plans tested capabilities and credible client-facing responses.

The successful candidate will not be expected to serve as a hands-on infrastructure engineer; however they must be technically fluent enough to challenge recovery assumptions understand system dependencies evaluate RTO/RPO feasibility and translate complex recovery plans into practical business executive and client-facing language.

What Youll Do:

• Execute and support the Payments business continuity and disaster recovery operating model including governance roles and responsibilities documentation standards testing approach evidence management and issue remediation.

• Support or coordinate the Payments Incident/Crisis Management response to significant disruptions including escalation communications recovery and return to normal operations.

• Lead BU-specific initiatives to strengthen business continuity and disaster recovery capabilities including cybersecurity resilience.

• Partner with Product Technology Cybersecurity Business Continuity Compliance Legal Sales and Client Management to clarify ownership and drive measurable progress against BC/DR priorities.

• Own the Payments Business Impact Analysis: process criticality tiering application and vendor dependency mapping maximum tolerable downtime and data loss tolerance.

• Contribute to a prioritized Payments DR roadmap that addresses the most critical business processes systems vendors banking dependencies and client-facing commitments.

• Coordinate planning for high-impact scenarios including cyberattack system lockout application outage data unavailability bank connectivity disruption vendor outage severe weather and other material disruptions to critical systems and data.

• Monitor local weather and other emerging threats and m aintain event-triggered readiness protocols for weather utility and regional disruption in coordination with enterprise crisis management.

What Youll Bring to Zelis:

• Bachelors degree in business technology risk management information systems or equivalent practical experience.
• 7 years of experience in disaster recovery technology risk cybersecurity resilience payments operations technology program management or a related field.
• 3 years of direct experience coordinating disaster recovery planning testing evidence collection incident readiness or technology recovery programs.
• Experience working across business and technology teams to document processes validate assumptions manage dependencies and drive execution without direct authority.
• Working knowledge of RTO RPO business impact analysis recovery tiers runbooks tabletop exercises failover concepts cyber event response and operational recovery planning.
• Ability to interpret client commitments SLAs contract language and risk obligations in partnership with Legal Compliance Sales and Client Management.
• Strong executive communication and client-facing skills including the ability to explain technical recovery concepts in clear business-oriented terms.
• Demonstrated ability to build new processes standards templates and governance routines in an environment where ownership and documentation may be evolving.

Preferred Qualifications

• Experience in payments financial services healthcare technology claims banking operations or another regulated transaction-intensive environment.
• Familiarity with bank connectivity payment processing dependencies payment file movement vendor dependencies and business-critical operational workflows.
• Experience supporting client-facing risk audit security compliance or recovery discussions.
• Relevant certifications such as ABCP MBCP CBCI CBCP CRISC CISA CISSP ITIL PMP or similar are helpful but not required.
• Experience working with third-party consultants technology infrastructure teams cloud or application teams or enterprise DR programs.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S. with multiple locations across the country and in Hyderabad India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership -office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.

Required Experience:

IC