Residential Housekeeper

Job Description

Job Description

Residential Housekeeper

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Housekeeping Residential Attendant will be responsible for performing all daily tasks associated with housekeeping duties for cleaning Residences. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals and objectives.

Roles and Responsibilities

Job duties include; although are not limited to:

1. Routine thorough cleaning of bedrooms and bathrooms including all fittings and surfaces.
2. Stripping and making of beds. The replacement of all towels and linen etc., as required.
3. Keeping pantries tidy, correctly stacked according to the labels on the shelves and closed at all times when not actually in use.
4. Replenishing guest supplies e.g. toiletries
5. Cleaning the residential corridors, parking areas, and lobby by vacuuming, cleaning mirrors, credenzas, and elevators.
6. Reporting defects in rooms. Report any maintenance issues to the Housekeeping Managers. They will direct this to Engineering to take care of and will follow up once completed.
7. To carry out any other cleaning duties as specified by Housekeeping Managers.
8. To report to the Housekeeping Managers any suspicious persons or situations.
9. To maintain the rooms for which they are responsible each day to the highest possible standard of cleanliness and good order.
10. To behave in a quiet and polite manner at all times. Whilst working with another colleague and see something is wrong, address it with them directly. If you are not comfortable speaking with them, please bring it up to the housekeeping managers.
11. To ensure that doors to rooms are always kept closed with the proper sign “ATTENDANT IN ROOM” on the door handle whilst working therein.
12. Be on time to the scheduled residence. Do not arrive earlier or later than the scheduled time.
13. If extra time is needed to clean a residence, speak with the Housekeeping Managers.
14. To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
15. Reporting to superior prior to any overtime accrual.
16. Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests.
17. Ensuring the confidentiality and security of all guestrooms.
18. Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.
19. Maintain effective communication within the department and ensure that the Housekeeping Managers are kept well informed of any problems/queries that have arisen.
20. Report any problems/complaints to the Housekeeping Managers.
21. To attend any department training sessions and/or meetings required.
22. To be fully conversant with the Staff Induction Book.
23. If extra assistance is needed in a residence, speak with the Housekeeping Managers so they can send assistance.
24. Do not speak about Residents, their units, or anything that is personal to any other colleagues at the hotel. Please maintain their privacy.
25. Departmental issues or concerns are to be brought up within the appropriate channels in the department. Under no circumstance is an attendant to voice their concerns to a guest, resident or any assistants or employees of said residents or guests.
26. Attendant is not allowed to carry their personal phone while on duty. An Itouch or radio device will be given as a method of communication.
27. To be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
28. The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. Wearing appropriate PPE, mask and gloves etc.
29. Maintain a clean and groomed appearance
30. To report any defects in the building, plant or equipment according to hotel procedure.
31. Attendant is responsible for maintaining their cart in good condition, reporting any maintenance issues and maintaining good appearances of the carts. Attendant is responsible for properly stocking the carts and not overloading to cause a safety concern.
32. 6th, 7th and 8th floor residential storage areas, pantries and trash rooms are responsibility of the residential attendants assigned.
33. To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.

QUALIFICATIONS:

1. One (1) year prior experience in similar cleaning position.
2. High School Diploma or equivalent vocational training
3. Must be able to speak, read, write and understand English

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the Residential Room Attendant is required to stand, walk, handle, or feel objects, tools, stoop, bend, kneel, crouch, crawl; talk, hear; reach with hands and arms. Occasionally required to climb or balance. The employee must regularly lift and or move up to 25 pounds and sometimes lift and or move up to 50 pounds. Exert physical effort in being able to clean multiple rooms per shift.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*