Program Manager Contractor: 6-9 years (Advanced)

Job ID: 26-18453Location: Charlotte, NC / 50% RemoteContact: Harshita SharmaContact Email: View email address on click.appcast.io Phone: 7328257452Company: Mindlance Primary Skill Required for the Role Product Owner Level Required for Primary Skill Advanced (6-9 years experience) Additional Skills Requested for Role (No Value) Additional Details for Role Product Owner Note: Candidates with sub vendors cannot be considered. Must Haves Bachelor’s degree in business administration, management information systems, computer science, or a related field Proven experience in product ownership or management within financial services, client onboarding, or customer relationship systems Broad and deep knowledge of financial services concepts, practices, and procedures, particularly in client onboarding or contact relationship systems Experience delivering data-driven or AI-enabled products in partnership with engineering and data science teams (for example: recommendations, decisioning, document intelligence, workflow automation, or generative AI assistants) Working knowledge of core AI/ML concepts (model training versus inference, features, drift, evaluation, and limitations) and ability to communicate trade-offs to non-technical stakeholders Ability to define and manage measurable success criteria for AI features (for example: precision/recall, quality scoring, latency, adoption, and human-review rates) Exceptional communication and interpersonal skills Demonstrated analytical ability and attention to detail Proven track record of leadership within matrixed teams, including task assignment, coaching, and mentoring Teamwork/collaboration mindset with a demonstrated ability to work with and influence stakeholders across functions Strong problem-solving skills and the ability to overcome ambiguity Prior experience with Agile methodologies and a robust understanding of the full software development lifecycle Good to Have Advanced understanding of Product Management and Design Thinking principles and ability to expand these capabilities across teams Experience with generative AI (LLMs), prompt and workflow design, and evaluation approaches for quality, safety, and reliability Familiarity with MLOps practices and tooling (model deployment patterns, model registries, monitoring/alerting, and incident response) Experience partnering with risk, legal/compliance, privacy, and information security to meet model governance and regulatory expectations (for example: documentation, auditability, and controls) Experience in digital product ownership with exposure to high-performing teams and ongoing professional development of team members History of working on multi-disciplinary and cross-divisional product teams Experience guiding the management of resource needs, dependencies, and stakeholder solution requirements Demonstrated ability to advise and align with adjacent product teams to ensure consistent and cohesive delivery across products Background in building business cases and measuring delivery against defined success criteria Key Responsibilities Align product strategy with execution, maintaining the product roadmap and prioritizing the body of work for current and future delivery Translate business problems into AI product epics and user stories with clear acceptance criteria, measurable outcomes, and defined human-in-the-loop decision points where needed Partner with data science, data engineering, and software engineering to prioritize data requirements, model development work, integration needs, and technical enablers Define and track AI product performance and quality metrics; drive continuous improvement through experimentation (for example: A/B tests), feedback loops, and monitoring Manage system plans and artifacts, ensuring timely delivery against resource, stakeholder, timeline, and milestone requirements Ensure responsible AI practices are embedded in delivery (for example: transparency, fairness considerations, privacy/security requirements, and appropriate use controls) in collaboration with relevant stakeholders Lead, coach, and develop a matrixed team in pursuit of the product vision and team member growth Advise and collaborate with other product teams to maintain a unified product strategy and progression

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”