Scheduler II - OBGYN - Mason 201 - Full Time - Days

Surgery Scheduler

Schedules surgeries and procedures for The Christ Hospital Surgery Center and anesthesia department. Acts as a liaison between physicians and staff to insure accurate scheduling. Systems utilized include custom operating room computer software Op-Time, hospital EPIC system and ICD9 verification system.

Responsibilities

Scheduling Accuracy

Schedules elective and urgent cases appropriately via telephone and fax from physicians, physicians offices and hospital staff

Understands EPIC/OP-Time scheduling function and importance of accuracy and impact of incorrect information. Must read back and verify all information given verbally (phone calls) and review written information (faxes) to determine accuracy; making notation R/V or WO on each case.

Schedules surgical cases/procedures for The Christ Hospital Surgical Center

Schedules within guidelines unique to each surgical services including availability of specialty suites, resources and equipment, other department support and physician preferences.

Keep track of unavailable equipment

Schedule procedure lengths according to request and utilization of expert knowledge of case times.

Schedule procedure matched to appropriate physician preference card utilizing medical knowledge and physician file. Gather appropriate information of new procedures so new cards can be created.

Contact appropriate resources when equipment conflicts arise to determine if case can be scheduled.

Contact appropriate people when special requests are made for procedure

Utilize comment field and key for communication to assist surgical team in case preparation and patient safety.

Schedules jointly with other departments when support and resources are needed from other department.

Schedulers must possess effective communication skills and excellent customer service skills.

Answers phone promptly within three rings, identify department and self

Give priority to physician calls

Maintain other back line for managers and physicians

Assists and directs all callers to appropriate department.

Checks physician delineation of privileges to verify certifications and scope to perform appropriate procedures

Schedules according to block time and monitors early case starts and late cases to insure adequate surgical team coverage.

Monitors open available time to accommodate physician and patient requests and schedules

Maintain block booking assignments in EPIC

Financial

Schedulers understand the importance of collecting information to verify patient identification, procedure, anesthesia type, patient type, insurance type and appropriate coding in EPIC.

Collection of CPT and ICD9 codes is done to determine insurance coverage and compliance

Resolution must be made of any ABN issues

Create guarantor account for new patients and be aware of different insurance coverage

Remain current on insurances accepted at TCH and notify insurance verification department if issues

Notify financial counselors of self pay patient

Remain current on necessary forms and consents needed for certain procedures for hospital to receive reimbursement

Environment

Provide and promote unit safety

Safety hazards are corrected and reported to appropriate person

Returns to area promptly in case of patient emergency, fire, or disaster and reports to person in charge

Maintains orderliness, efficiency and cleanliness of work station

Dispose of and order office supplies as needed

Dispose of confidential paperwork as necessary

Other Duties

Communicates with staff to insure adequate office coverage

Perform other duties as assigned within scope of job description

Rotates weekly the overseeing of the daily schedule

Reviews schedule for any issues for following day

Provides weekly schedules as requested

Call physician offices when questions arise regarding surgery schedule

Professional Development - Assumes responsibility and accountability for professional growth and development. Contributes to the professional development of peers, colleagues and others.

1) Participates in 75% of staff meetings and 75% of council meetings as appropriate. Participates in council activities and task forces to improve competencies of self, co-workers, and staff members related to patient care

2) Supports self and peers in professional growth and development utilizing resources and opportunities within and outside of The Christ Hospital. Acts as a resource, educator and preceptor for staff

Dress code of the Operating Room is followed

Volunteer's assistance as a resource and/or preceptor in assigned areas

3) Completes all educational requirements to maintain competency related to specific population of patient and/or regulatory agencies (HealthStream education 100% on-time completion and attendance for annual education day). Submits required tests and paperwork in a timely manner without management interventions

4) Participates in self and peer review activities to include the positive recognition of peers and staff on a regular basis

5) Prepares for certification specific to work area of professional practice when eligible

6) Participation in chosen professional organizations, conferences and research is encouraged

7) Participation in community service activities is encouraged

Qualifications

KNOWLEDGE AND SKILL:

Strong knowledge of medical terminology, surgical procedures, diagnosis and basic human anatomy.

Computer experience required

Strong analytical skills, showing initiative and independent judgment while maintaining close association with team member

Excellent customer service skills

Excellent communication skills and able to develop working relationship with physicians and offices

Able to work under pressure in busy environment with frequent interruptions

Maintain confidentiality of all patient information

Knowledge of health insurance coverage and requirements.

Ability to use Internet Access and utilize third party payer systems for eligibility and verification.

EDUCATION:

High School Diploma required

YEARS OF EXPERIENCE: None required

The Christ Hospital Health Network