Customer Service Representative II, Dental

Job Details

ChristianaCare is seeking a Customer Service Specialist II in Wilmington DE.

The position a call center like position responsible for taking incoming calls for our Dental/Oral Surgery Contact Center.

Work Schedule:

• Monday through Friday from 8am to 430pm must be flexible.
• This is an on-site position at our Avenue North location in Wilmington DE.

Duties / Responsibilities:

As a customer service specialist you will demonstrate exceptional customer service skills by accurately responding to high volume calls scheduling appointments and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately using CCHS HEAT methodology when service issues arise. You will be interacting with patients physicians and staff providing accurate communication. You will perform assigned work safely adhering to departmental safety rules and report unsafe activities to the manager.

Why Youll Love Working at ChristianaCare

• Comprehensive FirstDay Health Coverage:
  Comprehensive firstday coverage including medical dental vision and life insurance. Caregivers earning under $50000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year including 7 major holidays with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  Were here to support every step of your journey to parenthoodwhatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support plus up to $5000 in adoption assistance our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans including a 403(b) with up to a 50% match and a company-funded contribution of 3%5% based on service. Plus take advantage of free financial coaching counseling and budgeting support.

Education Requirements:

• High School Graduate or GED required.
• Prior call center customer service and medical office related experience preferred.
• Computer and key boarding skill required
• An equivalent combination of education and experience may be substituted

Strengths / Qualities:
You must possess strong attention to detail adaptability excellent communication skills excellent organizational skills and excellent problem-solving abilities.

When we lead with love excellence is inevitable.
#LI-EH

Hourly Pay Range: $19.48 - $28.24

This pay rate/range represents ChristianaCares good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills relevant experience and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

Post End Date

Nov 6 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:

Unclear Seniority