Evening Shift Lead

Job Description

Job Description

Leadership- Leads by example in all aspects of the job

• Shows appropriate levels of maturity, personal confidence, and self-assurance. Confidential information is to remain confidential
• Takes responsibility for decisions, actions, and results making sound decisions maintaining a professional work environment
• Manage change well, can adapt, modify, and change as business dictates
• Follows all policies and procedures to create a healthy store environment
• Drives new ideas and shares information with others
• Is proactive, willing to take calculated risks and take on challenges
• Works collaboratively with employees in the stores as well as home office team
• Work efficiently in a multitasking environment
• Assists management as needed such as shift coverage, truck orders, product inventory etc.
• Demonstrates creative thinking regarding store problems, solutions, and improvements.
• Practices problem solving skills, makes decisions, handles emergency situations, and makes customer impacting decisions in absence of management.

Customer Service- Creates an environment in which employees continuously exceed customer expectations

• Oversees the work of both deli and register to ensure quality customer service, and an appropriate variety of accurately made food for our customers.
• Consider the customer when making decisions and taking action
• Personally, establish strong rapport with customers and vendors and demonstrate customers are always a priority
• Observes employees and offer feedback on level of service being provided to customers on a consistent basis. Greet the customer, engage in conversation and offering customer assistance; being quick and efficient during transaction. Is a leader in loyalty.
• Knowledge reference for both customer and team member questions.
• Team demonstrating an upbeat and positive attitude
• Building rapport with customers
• Works independently as needed and can delegate tasks to team members effectively to divide work tasks.

Store Operations- Maintains all store operations including inventory and expenses

• Maintains operations by initiating, coordinating all policy and procedures
• Secures merchandise by implementing security systems and measures
• Ensures availability of merchandise and services, maintaining inventories,

reviewing merchandising activities

• Mind the bottom line and control expenses where you can control
• Inventory results are consistently maintained at an acceptable level

Store Presentation- Maintains a well- presented store on a consistent basis

• Cashwrap stocked, clean and organized.
• Confidential information out of customer view
• Training and assistance with new employees on the register
• Suggestive selling demonstrated when appropriate
• Keeps store shoppable and appealing to our customers
• Responds to business needs by updating and refreshing store presentation
• Store and backroom organized for efficiency
• Protects employees and customers by providing a safe and clean store environment. Maintain store appearance to make products enticing

Staff

• Works with each team member and spends time coaching, motivating and promoting teamwork
• Works a flexible schedule to meet the needs of the business

Marketing- Promotes business in the community

• Marketing merchandise by studying advertising, sales promotions, displays
• Seeks and acts on marketing opportunities to be recognized in the community
• Is a leader in the store with loyalty
• Sets marketing and signing in store
• Encourages team to promote business in social channels
• Has a wide range of relationships in the community