Shift Leader

Job Description

Job Description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.   

WHAT OUR SHIFT LEADERS DO  

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.  

A SHIFT LEADER'S DAY-TO-DAY

• Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.  

•   Maintains quality service by establishing and enforcing organizational standards.
• Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
• Provides information on center programs and services, promotions, pricing and specials.
• Answers phones in a professional and pleasant manner and take reservations.
• Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
• Addresses customer complaints and disruptions in a professional manner.
• Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
• Maintains a safe environment for employees and customers.
• Addresses employee relations issue during shift as appropriate.
• Follows cash control procedures including preparation and transportation of daily deposits.  Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
• Unloads, stocks and maintains required inventory level.
• Maintains quality of product and monitors all service equipment.
• Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

WHAT IT TAKES  

• Optional: HS Diploma (Bachelor’s preferred) 

• A commitment to great guest service 

• Solid communication skills 

• Strong team player 

• Ability to thrive in a fast-paced environment 

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)  

• Free Bowling!  

• $1 Arcade Play 

• 20% off Events 

• 50% off Food & Beverages 

WORK ENVIRONMENT/ PHYSICAL DEMANDS :    

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.   
• Part-time, evening and night shifts, weekend availability. 

Responsibilities