Administrative Assistant

HIRING IMMEDIATELY

Administrative Assistant

Location: Queen of Heaven Cemetery & Funeral Home - Lafayette, CA

The Administrative Assistant is a high visible position, as the first point of contact for the families at Queen of Heaven. you will provide exceptional service to ensure a professional and compassionate customer experience, while continuously interacting with staff and service providers and reporting to the Location Manager.

You should be a highly organized, customer-focused professional, who thrives on helping people and assisting others resolve concerns while balancing administrative responsibilities. You will multi-task in a busy work setting - welcoming visitors, answering multiple phone lines, assisting with paperwork, and performing clerical and administrative duties.

As our Administrative Assistant you will conduct yourself with a “Family First” approach and demonstrate CFCS’ Core Values –Share the Journey, Serve with Care, and Make It Happen– in your dealings with all families, staff, and service providers.

Benefits

• Hourly: $20 - $23: DOE

• Schedule: Monday - Friday: 8:30am - 5pm

• Saturday: Every other weekend: 9am - 4pm

• Hours: 8:30am - 5pm/ 40hr work week

• 5-Day Work Week (40hrs)

• Full benefits package

• Retirement benefits

• Paid time off

Responsibilities

• Serve as first point of contact for incoming families

• Serve as primary recipient for inbound calls

• Maintain a courteous and professional presence and appearance, and communicate in a compassionate and customer-focused manner

• Process work and burial permits within compliance, in a timely and concise manner

• Coordinate with internal departments and external providers

• Be knowledgeable of the Catholic faith, rituals, and traditions, including the Order of Christian Funerals

• Prepare documents, spreadsheets, presentations, and correspondence

• Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-conscious

• Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed

• Escalate unresolved or complex issues to leadership to ensure timely follow-up

• Assist with onboarding tasks, like ordering business cards/name tags

• Perform other tasks and duties, as assigned

Qualifications

• Must have a High School diploma/GED

• Must have a Valid Driver's License, good driving record and proof of insurance

• Must have reliable transportation

• Proficient with MS Office - Word, Excel, PowerPoint, Outlook

• College degree a plus and/or 2-4 years of experience in an office environment

• Bilingual (Spanish) a plus

• Excellent interpersonal, customer service and communication skills

• Detail-oriented with excellent organizational skills

• Strong time management skills and able to meet tight deadlines 

• Familiar with principles and processes for serving customers

• Ability to lift or move objects weighing between 50-75 lbs.

• Ability to multitask and prioritize in a fast-paced environment

• Ability to work independently and collaboratively

Get to know us…

CFCS partners with Dioceses across the U.S. in the operation of their cemeteries. We are founded in faith and provide a vibrant community for employees and families we serve. We’ve been doing this for 20+ years and have developed tools to help each person grow in their role, in the industry, and in service to families. 

The work we do is founded in our Core Values–Share the Journey, Serve with Care, and Make It Happen.

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