Assistant Home Shopping Manager

Assistant D.U.G. Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose The Assistant D.U.G. Manager supports the Drive Up & Go department by helping oversee daily operations, ensuring accurate and timely fulfillment of customer orders, delivering exceptional customer service, and assisting with team development. This role works closely with the D.U.G. Manager to maintain productivity standards, operational compliance, and a positive shopping experience for online customers. Key Responsibilities Customer Service

• Provide friendly, professional, and responsive service to customers using Drive Up & Go.
• Resolve customer concerns, substitutions, refunds, and order issues promptly.
• Promote customer satisfaction through accurate order fulfillment and timely delivery.
• Assist customers and associates with questions regarding online ordering processes.

Department Operations

• Support daily execution of order picking, staging, and handoff procedures.
• Help monitor incoming orders and labor needs to ensure service level expectations are met.
• Assist with scheduling and deployment of associates based on order volume.
• Ensure all orders are picked accurately and completed within established company timelines.
• Monitor productivity metrics and communicate performance expectations to associates.

Leadership and Team Development

• Assist in supervising, coaching, and training D.U.G. associates.
• Provide direction during daily operations and help maintain workflow efficiency.
• Encourage teamwork, accountability, and a customer-focused culture.
• Assist with onboarding and ongoing development of new associates.
• Support performance improvement efforts through feedback and coaching.

Safety and Compliance

• Ensure associates follow company safety policies and procedures.
• Maintain compliance with food safety, sanitation, and quality standards.
• Verify proper handling of perishable products and temperature-sensitive items.
• Monitor adherence to company operational standards and best practices.

Inventory and Quality Control

• Help ensure product selections meet quality expectations.
• Communicate inventory concerns and out-of-stock conditions to store leadership.
• Assist with maintaining organized staging and storage areas.
• Monitor substitution accuracy and customer communication regarding unavailable items.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or e-commerce experience preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Basic computer and mobile device proficiency.

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the workday.
• Ability to lift and carry products weighing up to 50 pounds.
• Ability to work in varying temperature conditions, including refrigerated and freezer environments.
• Ability to push and pull carts loaded with customer orders.

Success Factors

• Strong customer focus.
• Effective leadership and coaching abilities.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks and changing business demands.
• Commitment to operational excellence, safety, and teamwork.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values