Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Barista Position at Dollywood Parks & Resorts

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Barista who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Barista will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Barista is to provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will take and deliver accurate food and drink orders.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Welcomes customers promptly with a professional and friendly attitude
• Determines the needs and educates the customers by presenting and explaining the coffee drink menu; answering questions
• Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques
• Sells a variety of prepared food items; using proper equipment to heat items when necessary
• Stocks and presents food/beverage items to standard
• Orders/requisitions food and supplies through Lead/Sous chef
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Uses POS accurately. Handles credit card transactions as directed
• Participates in upsell strategies as directed by management
• Participates in daily line ups
• Practices service standards and current training throughout service

Education and Experience Required

• Must be at least 16 years old
• Requires thorough knowledge of a specialized or technical field
• This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
• Must be able to obtain food handler certification
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• May compile objective and measurable data and produce reports
• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas

Physical Requirements | Environmental Conditions

• Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.