Technical Services and Warranty Specialist

Technical Services And Warranty Specialist

We are seeking a Technical Services and Warranty Specialist with strong electrical and controls troubleshooting experience to support our industrial air compressor product line. This is a factory-based technical support role that serves as the frontline technical authority for Channel Partners and field technicians. The primary responsibility is to answer technical phone calls and emails from the field, diagnose electrical and control-related issues, and walk technicians step-by-step through safe and effective repairsoften without access to manuals or schematics on site. This role acts as the technical bridge between the factory and the field, ensuring accurate diagnosis, correct parts identification, and safe work practices. This is not an IT or software support role. While our products include control systems, the work centers on electrical diagnostics, motor control, VFDs, sequencing logic, sensors, and hands-on industrial equipment troubleshooting.

Key Responsibilities

Primary Responsibility Technical Field Support (Controls & Electrical)

Serve as the primary technical contact for Channel Partners and field technicians supporting industrial air compressors

Diagnose, troubleshoot, and resolve issues related to motor controls, starters, relays, contactors, VFDs, control panels, sensors, safeties, alarms, protective logic, and compressor sequencing

Verbally guide technicians through electrical diagnostics using multimeters and basic test equipment

Translate complex technical concepts for new, intermediate, and highly experienced technicians

Ensure safe electrical troubleshooting practices at all times, including lockout/tagout awareness, voltage verification, and safe meter usage

Troubleshoot effectively when field technicians do not have access to manuals or wiring diagrams

Aftermarket Parts & Technical Support

Support inbound phone and email requests for aftermarket parts

Identify correct part numbers based on technical diagnosis

Provide parts pricing and lead time information

Ensure parts recommendations align with the failure mode and field conditions

Warranty & Technical Decision Support

Process and review warranty claims submitted by Channel Partners

Provide technical evaluation and root cause determination to support warranty decisions

Document findings clearly to support Quality, Engineering, and Operations teams

Field & Travel Support (Limited but Critical)

Travel to customer sites or Channel Partners to support technical repair efforts and provide hands-on electrical and controls diagnosis

Make final technical repair and warranty determinations

Support new Channel Partner launches through onsite technical support and hands-on coaching

Prepare detailed site visit summary reports including observed issues, root cause conclusions, and corrective actions

Cross Functional & Continuous Improvement Role

Act as the voice and advocate of Channel Partners back to the factory

Communicate real-world field feedback to Operations, Quality, and Engineering teams

Assist Quality and Operations with failure analysis, root cause identification, and continuous improvement initiatives

Serve as a technical consultant to Engineering and other internal stakeholders

Skills, Knowledge and Expertise

Ideal Technical Background

Industrial motor controls and electrical troubleshooting

VFDs and control panels

Industrial air compressors, rotating equipment, pumps, or blowers

HVAC, electromechanical systems, or field service experience

Maintenance technician or service technician background

Strong electrical troubleshooting fundamentals

Comfort guiding others verbally through diagnostics

Ability to think clearly under real-time troubleshooting pressure

Strong technical judgment and documentation skills

Willingness to travel occasionally for hands-on technical support

Willingness to work onsite as part of a technical support team

We are willing to train the right candidate with strong electrical fundamentals and a desire to become a product-level technical expert.

Tools & Environment

Microsoft Office 365

ERP systems (SAP experience a plus; training provided)

Electrical schematics, technical drawings, and service documentation

Onsite professional office environment with close collaboration with Engineering, Quality, and Operations

About FS-Curtis

The FS-Curtis brand is a symbol of quality and excellence in design and manufacturing of air compressors. For more than 160 years FS-Curtis products have been passed down from generation to generation, proving recognized value to our loyal customers. Dedicated to customers and loyal distributors, our brand is synonymous with Legendary Reliability. CURTIS-TOLEDO facilities include a 144,000 square foot facility in Saint Louis, Missouri, as well as facilities in Houston, Texas, Florida, Georgia, North Carolina, San Diego and Los Angeles, California. Apply Now

Our Hiring Process

Stage 1: Applied

Stage 2: Phone Screen

Stage 3: Phone Interview

Stage 4: Panel Interview

Stage 5: Hired

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