Helpdesk Technician II
Jobtailor
Responsibilities Provide advanced technical support and troubleshooting assistance to end-users Diagnose and resolve complex hardware, software, and network issues Act as a key liaison between users and IT departments Facilitate communication and ensure timely resolution of technical problems Troubleshoot and resolve hardware and software issues Provide excellent customer service Ensure that all technical issues are resolved in a timely and efficient manner Requirements Associates degree 3 years of experience in a helpdesk or technical support role Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting Excellent problem-solving and communication skills Ability to work independently and in a team environment Relevant experience may substitute for the educational requirement on a year-for-year basis Bachelor’s degree in Computer Science or related field Experience with Active Directory, Multifactor Authentication, and other related technologies Experience with remote desktop support tools ITIL certification, Comp TIA A+ or equivalent Experience in the Health Care Services industry #J-18808-Ljbffr
Vacancy posted 1 day ago
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