Customer Relations Manager-Stonebriar

Job Description

Job Description

Are you a person who loves to work with customers and ensure they have had a great experience?  Are you someone who is organized and does great follow-up, as well as, holding others accountable for the same?  Are you an experienced Customer Relations Manage r looking for a great opportunity?  Stonebriar Chevrolet is looking to add a Customer Relations Manager to our team.  This person will work with our sales staff and report to the General Manager.  They will help provide an outstanding customer experience by dealing with customers at delivery and during any follow up that is required after the sale for their vehicle.  This is a new position for us and will evolve over time.  This is an exciting opportunity for the right person who likes to get in and make things happen.

What’s in it for me/Benefit:

• GREAT Team Environment
• Competitive Wage
• Health Insurance and 401K
• Satisfaction from knowing you have helped our customers have a great experience

Abilities:

• Ability to handle multiple requests at one time
• Ability to deal with customers if they are angry or upset and work towards a resolution
• Ability to work within a team environment to accomplish the goals of providing and outstanding experience for our customers
• Ability to schedule and work within a set process to hold salespeople accountable to our processes and to get customer issues resolved quickly and efficiently
• Ability to maintain CSI above manufacturers requirement

Qualifications:

• Dealership experience is preferred but not required
• Must be able to pass a background check which includes a drug screen
• Must be able to work within a team environment and help teammates as necessary
• Must be at least 18 years of age

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.