Shuttle Operations Supervisor Denver Int'l Airport

Shuttle Operations Supervisor

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Shuttle Operations Supervisor plays a vital leadership role in ensuring safe, efficient, and customer-focused transportation operations. This position oversees the daily performance of the transportation division, with responsibility for staff leadership, safety compliance, operational excellence, and client satisfaction. The Supervisor leads by example, supports frontline teams, and ensures service delivery consistently exceeds client and guest expectations.

Key Responsibilities

• Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies.
• Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride-along, and providing constructive feedback on safe driving techniques and best practices.
• Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures.
• Oversee daily operations in a fast-paced, multitasking environment, responding effectively to operational challenges as they arise.
• Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards.
• Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues.
• Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication.
• Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols.
• Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times.
• As business needs dictate, may be required to periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity.

Skills, Knowledge and Expertise

• Strong leadership, team-building, and coaching abilities
• Excellent communication and conflict-resolution skills
• Demonstrated commitment to safety and risk management
• Ability to multi-task, prioritize, and remain calm under pressure
• Sound judgment and decision-making skills in time-sensitive situations
• Proficiency with incident reporting, documentation, and basic computer systems
• Customer-focused mindset with a service-oriented approach

• Must be at least 18 years of age
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous supervisory or management experience in transportation, logistics, transit, or a related field strongly preferred
• Valid driver's license
• Knowledge of transportation safety standards, regulations, and best practices
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as operational needs require
• Ability to pass all required background checks, drug screenings, and motor vehicle record reviews
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E-Verify program to confirm employment eligibility.

• Ability to stand and walk for extended periods of time
• Ability to inspect vehicles and facilities, including bending, crouching, and climbing steps
• Ability to lift and/or move up to approximately 25 pounds
• Ability to respond quickly to emergencies or incidents

• Work is primarily performed at a transportation depot and in outdoor environments
• Exposure to varying weather conditions, vehicle exhaust, and traffic-related environments
• Fast-paced, operational setting requiring adaptability and situational awareness
• Occasional driving of company vehicles may be required

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).