Front Office Specialist

Job DescriptionJob Description The primary responsibility of the Front Office Specialist (FOS) is welcoming guests to the clinic which includes greeting patients, answering phones, scheduling appointments, and collecting patient payments. The FOS is also responsible for safeguarding patient information including data entry into the electronic medical record system. Qualifications:High School Diploma required.1-2 years of experience working in an office setting preferred.Skills:Working knowledge of Microsoft Office and related office equipmentEffective verbal communication skillsEffective critical thinking skillsAbility to multitaskAbility to work well in a demanding environmentCalm under stressful conditions or while interacting with upset patientsGoal-orientedSelf-motivated toward individual goals and group effortsResponsibilities:Greet and welcome clinic guests using a warm, friendly demeanor.Answer the phones using a standard greeting and a professional demeanor.Daily collection of patient payments.Check patients out after each visit and ensure additional visits are scheduled.Verify insurance benefits and obtain authorization for treatment for all new patients.Prepare new patient charts and confirm new patient appointments for the following day.Closure of each new patient after completion of the initial visit.Process incoming/outbound fax transmission of electronic medical records.Prepare active patient reports and monitor discharges.Complete the End of Day paperwork and monitor payment collection reports.Maintain a clean workstation and waiting area.Benefits:Opportunity for growth & OwnershipMentorship & career developmentMeaningful and rewarding work environmentHelp patients get out of pain and recover from injuryFamily and team-like environmentCompetitive benefits packagesMedical, Dental and Vision insuranceShort-term, long-term, and life insuranceSupplemental Benefits (critical illness, hospital indemnity insurance, accident insurance)Identity protection401(k) with matching & retirementHSA and FSA plans availableTo be considered for this role, candidates must successfully pass an internal screening against the OIG Exclusions list.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.