Guest Service Agent
$19 per hourFairfield Napa Residence Inn by Marriott
Job Description
Job Description
Guest Service Agent / Front Desk Agent
Fairfield Residence Inn by Marriott
Wage: $19.00/hr
Be the Friendly Face Our Guests Remember!
Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression?
If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you!
Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience.
With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.
What We Offer
- Career advancement opportunities
- Competitive pay
- Daily Pay option
- Employee hotel discounts
- Flexible scheduling
- Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
- Paid Vacation
What You'll Do
- Welcome guests with a friendly and professional attitude.
- Check guests in and out and assign rooms.
- Answer phones, route calls, and accurately take guest messages.
- Respond to guest questions, requests, and concerns in a timely and professional manner.
- Handle guest information and records with confidentiality and integrity.
- Maintain accurate cash and transaction records.
- Complete required front desk paperwork, logs, and reports.
- Perform property walks and help maintain a clean, welcoming lobby and common areas.
- Assist with breakfast service and keep the area clean and stocked, as needed.
- Provide wake-up calls and assist guests with special requests.
- Communicate important guest and property information to the team through the pass-on log.
- Support hotel sales and marketing efforts as directed by the General Manager.
- Assist with laundry and other hotel operations as needed.
- Perform other duties as assigned.
What We're Looking For
- Previous customer service experience preferred; hospitality experience is a plus.
Vacancy posted 28 days ago
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