Lounge Server

Job Description

Job Description

Core Job Responsibilities:

The Lounge Server will provide elegant, warm and responsive service to all guests while taking and serving food and beverage orders. The role will be accountable for financial transactions and effectively market their assigned venue during their shift.

We believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador – It is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Greet and welcome all guests in a professional manner.
• Obtain beverage orders from guests and enter orders in point of sales system.
• Serve alcoholic/non-alcoholic beverage(s) and food orders to guests.
• Ensure that all orders are accurate and delivered to each table in a timely manner.
• Collaborate with bartenders and kitchen team members to ensure accuracy of order.
• Maintain knowledge of house drinks and menu items.
• Offer item suggestions by using suggestive selling techniques (e.g., daily beverage specials, cocktails/wines and after dinner beverages).
• Ensure assigned areas are always clean and clutter free.
• Ensure all core values and property and department standards are implemented and applied.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue. Participate in marketing, publicity or media materials.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.
• Assist in developing restaurant database through networking and completing data cards.
• Building and establishing a personal clientele.
• Participate in weekly marketing requirements.
• Maintain social platforms as indicated by management; post events, communications and participate in marketing campaigns via social media.
• Ability to submit guests to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications:

Required :

• At least two years of previous experience as a Cocktail Server in a similar or related field.
• At least six months of previous cash handling experience.
• Strong knowledge of spirits, wine, champagne and mixed cocktails.
• Working knowledge of Forbes and AAA standards.
• Working knowledge of POS system experience.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred :

• Extensive knowledge of fine dining service procedures and functions.
• Previous experience in a large, luxury resort setting.