Volunteer Manager

Job Description

Job Description

Volunteer Manager
ROLE
We need an experienced Volunteer Manager at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will serve as the link between the museum and the community, recruiting, coordinating, training, and retaining the volunteers and docents who support daily museum operations. You will manage volunteer shift calendars, train volunteers in museum history, visitor services, and emergency safety protocols, and maintain accurate records of volunteer hours and contributions. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.
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• Recruits volunteers for Government approved roles such as gallery docents, museum ambassadors, educational assistants, and administrative support.
• Interviews candidates and collects or submits required volunteer vetting information in accordance with Government procedures.
• Trains volunteers in the museum's history, mission, visitor services, and emergency safety protocols.
• Matches volunteer skills and interests with museum operational needs.
• Manages volunteer shift calendars to ensure proper coverage during peak hours and events.
• Maintains accurate databases of volunteer hours and contributions.
• Acts as the voice of the volunteers, integrating them into the broader staff culture.
• Organizes annual volunteer appreciation events, luncheons, and milestone awards.
• Produces regular newsletters, web updates, and notifications to keep the volunteer network informed.

• Bachelor's degree in human resources, social sciences, communications, or museum studies.
• Two (2) to four (4) years of experience in volunteer management, community outreach, or program coordination.
• Experience sourcing diverse volunteer demographics, from students to retirees.
• Experience developing educational modules that train nonexperts to interact with the public or assist with collections.
• Proficiency in volunteer management tracking databases.
• Clear understanding of legal distinctions between volunteer and employee labor laws.

• Certified in Volunteer Administration (CVA).
• Volunteer management experience in a nonprofit or cultural setting.
• Comfort delivering presentations, leading large orientations, and representing the museum externally.
• Diplomatic interpersonal skills to manage diverse personalities and handle performance issues within a volunteer pool.
• Ability to tailor communication approaches across generational groups.
• Experience creating nonmonetary incentives and appreciation events to drive volunteer retention.

• New London, Connecticut – National Coast Guard Museum

• Must be a U.S. citizen
• Must pass a federal background investigation and meet facility and system access requirements

• United States Coast Guard – National Coast Guard Museum

• 40 hours per week. 8 hours per day

• Employment Classification Eligibility – W2

• Salary range: $60,000 – $70,000
• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

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