Shift Leader - Edgewater, MD

divh2Shift Leader - Edgewater, MD/h2pStore 71 - Edgewater, MD 21037/ph3Overview/h3pSalary Range $16.00 - $17.50 Hourly/ph3Description/h3pAre you seeking a career path? Do you have leadership skills? Highs is seeking success minded individuals that are looking to climb the ladder to a fabulous career./ppThe Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being Fast, Fresh Friendly./pulliMaintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees./liliSupervise the day-to-day tasks of all store employees./liliProvide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer./liliEnsure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program./liliMotivate, encourage, and challenge customer service representatives./liliLead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary./liliEnforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide a positive customer experience./li/ulh3Qualifications/h3pQualifications:/pulliHigh School Diploma or equivalent preferred/liliPrevious experience supervising others, preferred./liliMust be at least 18 years old./liliStrong food service experience preferred, ideally in a managerial role./liliServSafe certification preferred or successful completion of certification within 2 months of hire/liliStrong communication skills, with the ability to effectively communicate with employees, customers, and vendors./liliStrong analytical and organizational skills/liliAbility to lift to 50 lbs./liliReliable transportation/liliAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required./liliRetail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products./liliSpends most of the shift standing with frequent bending and lifting./liliIn inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations./li/ul/div

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