Technical Engineer II

Overview Fusion Health was founded in 2006 and provides HealthTech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement-restricted communities. Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune! We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, café, a gym, and an arcade. Our satellite office locations are also equipped with state-of-the-art technologies and similar amenities. A positive culture is a core fundamental at Fusion. While we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality. We provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere, along with a full range of health-related benefits including medical, dental, vision, life insurance, and 401K. We also offer numerous work-life enhancements such as: Work From Anywhere (WFA) program (up to 100 days WFA per year) 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year) Business casual dress code Easy-going corporate structure. We hate red tape. This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects: Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues. Provide desktop and application support to our customers in on-prem and hosted environments Research and analyze issues to ensure successful outcomes Identify technology solutions based on analysis of customer support needs Work alongside different project teams to ensure that all customer installs and upgrade projects are completed correctly and timely Produce, maintain, and update technical documentation Contribute to all customer support tools and support processes Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support when necessary Participate in a team on-call rotation while providing 24/7/365 technical support Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases Who You Are We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience: Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field 2-3+ years of experience in a related IT role 2-3+ years of experience with SQL and/or PowerShell; experience in other programming languages is a plus, but not required Professional IT experience which includes: Strong analytical and problem-solving skills, with proven ownership of projects and getting issues resolved Strong verbal and written communication across different teams both internally and to clients Ability to work well with other team members Excellent customer service skills and ability to build relationships Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required This is an (choose: on-site (hybrid) or remote) full time, salaried role. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM. This position description is not intended to be exhaustive, and other duties may be assigned as they arise. It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team. At this time, this position is not eligible for employment sponsorship. Fusion is an equal employment opportunity employer. Compensation Salary Range: $60,000 - $80,000 At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities. Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity. For Internal Use only: In reference to our Employee Referral Program, this opening is: Level 4 #J-18808-Ljbffr Fusionehr