IT Generalist

Let's Make A Global Difference Our purpose is to help people Know God, Find Freedom, Discover Purpose, and Make a Difference. BattleCreek Church is looking for ministry-focused, Christ-centered individuals to help further that mission. What You’ll Be Doing This isn’t just a job—it’s a calling. This role exists to help people advance in their journey with Christ in Tulsa, America, and the World. Whether you're leading teams, crafting meaningful experiences, or working behind the scenes, your role at BattleCreek Church makes an eternal impact! The IT Generalist provides frontline technical support for BattleCreek Church, troubleshooting hardware, software, and network-related issues, assisting with service requests, and ensuring a consistent and efficient end‑user technology experience. This role supports day‑to‑day IT operations, including device setup, issue resolution, and managing Help Desk tickets. Technical Support & Maintenance Test and validate hardware and software functionality; coordinate repairs or replacements with vendors. Install and support AV systems in conference and collaborative spaces. Support equipment setups for events, trainings, and meetings as needed. Set up collaborative audio/video workspaces. Perform hardware/software updates to ensure systems remain current and secure. Assist with support of the security camera system (PVMS). Assist the System Administrator with Microsoft 365 Admin Center. Assist the System Administrator with Active Directory. Assist the System Administrator with Group Policy. Assist the System Administrator with configuration and installation of access points, servers, and related hardware. Assist the System Administrator with networking initiatives and projects. End User Support & Help Desk Operations Serve as the first point of contact for user‑reported IT issues. Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner. Document issues and resolutions in the help desk system and maintain accurate historical records. Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers. Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues. Assist users in diagnosing hardware, software, and user‑related errors and guide them through solutions. Manage MDM (Mobile Device Management) solutions for both Windows and Mac. Monitor and manage ticket metrics, proactively addressing high‑priority or overdue requests. Training & Documentation Develop or revise end‑user training guides, FAQs, and documentation for internal systems. Assist in onboarding/offboarding processes, including account setup and device provisioning. Educate users on IT best practices and tools used within the church environment. Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ. What We’re Looking For Education & Experience: A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred (but not required). A minimum of 2 years of experience in IT support or an equivalent combination of education and experience is required. Certifications such as CompTIA A+/Network+, Microsoft certifications, or similar are preferred. Skills & Strengths: Align with the vision and mission of BattleCreek Church. Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint. Proficiency with Apple macOS and iOS; experience with Apple Business Manager preferred, along with scripting ability in Bash and PowerShell. Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting. Understanding of networking concepts and troubleshooting tools. Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools. Excellent interpersonal, communication, and problem‑solving skills. Faith & Culture Fit You believe that God’s Presence changes everything! You excel in a fast‑paced environment, embrace change with a positive attitude, and never settle for boredom because ministry is your calling. The Essentials Depending on the role, you might find yourself in an office, on stage, out in the community, or working behind the scenes. Evening and weekend hours may be required. This role is primarily office‑based but may involve some physical activity, including standing, lifting (up to 50‑75 pounds), kneeling, setting up equipment, or prepping for events—sometimes even late at night. #J-18808-Ljbffr