Front Desk Supervisor

Job Description

Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of Hilton Grand Vacations!

We are looking for a Front Desk Supervisor to join our team at Gulfstream Manor Resort, located in Delray Beach, FL. As a Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience- right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Here's why you will love It here:

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guest's opportunities with corrective action steps and containing member/guest communicating special request.
• Address and resolve escalated guest concerns promptly and ensure a positive, memorable experience for our owners and guests.
• Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisor for handling.
• Setting the house 14 days in advance, ensuring the matrix is correct with availability.
• Responsible reconciling night audit and all supporting documentation is accurate.
• Assist with coverage of Team Member's while on PTO and/or call-outs.
• Other duties as assigned by management.

What are we looking for?

• High School Diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.
• Must have digital computer skills and the ability to work with multiple applications.
• Ability to multi-task.
• Effective verbal and written communication skills with the ability to communicate well with guests in English.
• Able to work varied shifts, including weekends and holidays.
• Able to stand/walk for extended periods of time.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ Years of Hospitality or related experience
• 2+ years of prior management/supervisory experience

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I be doing?

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guest's opportunities with corrective action steps and containing member/guest communicating special request.
• Address and resolve escalated guest concerns promptly and ensure a positive, memorable experience for our owners and guests.
• Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisor for handling.
• Setting the house 14 days in advance, ensuring the matrix is correct with availability.
• Responsible reconciling night audit and all supporting documentation is accurate.
• Assist with coverage of Team Member's while on PTO and/or call-outs.
• Other duties as assigned by management.

Qualifications

What are we looking for?

• High School Diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.
• Must have digital computer skills and the ability to work with multiple applications.
• Ability to multi-task.
• Effective verbal and written communication skills with the ability to communicate well with guests in English.
• Able to work varied shifts, including weekends and holidays.
• Able to stand/walk for extended periods of time.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ Years of Hospitality or related experience
• 2+ years of prior management/supervisory experience

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.