Collision Center Customer Service Advisor

Paulding Chrysler Dodge Jeep Ram’s Collision Center in Dallas, GA Paulding Chrysler Dodge Jeep Ram’s Collision Center in Dallas, GA is seeking a Collision Center CSR / Service Advisor, WITH Collision Center/Auto Dealership experience, to join our team! We’re looking for a customer-focused professional who understands the collision repair process, communicates confidently with customers and insurance companies, and can keep repairs moving smoothly from start to finish. What You’ll Do As our Collision Center CSR/Service Advisor, you’ll be the primary point of contact for customers throughout the repair process . Responsibilities include Guide customers through the auto body collision repair process Answer questions and provide repair updates Schedule repairs and generate repair orders Open and maintain accurate repair orders using CCC ONE Coordinate repairs with estimators, technicians, and insurance companies Assist with insurance documentation and claim communication Resolve customer concerns and complaints Review invoices with customers Provide administrative support to the Collision Center Maintain excellent customer satisfaction and CSI scores Ensure a smooth, professional customer experience from start to finish Strong customer service and communication skills Excellent organizational and multitasking abilities Detail-oriented with strong follow-through Proficient with computers and able to learn software systems Experience with CCC ONE is strongly preferred Ability to manage time and prioritize effectively Strong problem-solving skills Ability to handle customer concerns professionally Comfortable working in a fast-paced environment Positive, dependable team player Competitive pay based on experience Excellent training and support 5-day work week — closed on weekends Medical, dental, vision, and life insurance 401(k) plan Supportive management team A professional and fast-paced team environment Ready to Join Our Team? We are a family-owned dealership committed to a professional and supportive workplace where teamwork, respect, and results go hand in hand.Join our team where your skills are valued, your contributions matter, and your career can grow . #J-18808-Ljbffr Paulding Chrysler Dodge Jeep Ram