Office Assistant I/II

Shasta County District Attorney's Office Job Posting

The current vacancy is in the Shasta County District Attorney's Office. Oral exam is tentatively scheduled for September 2026. Responses to supplemental questions are required. Final filing date: September 21, 2026, at 12:00 PM. Salary information is provided below.

About Shasta County: Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

About the Department: The District Attorney's office is comprised of three main units: The Prosecution Unit, the Bureau of Investigations, and the Crime Victims Assistance Center. The District Attorney acts as the public prosecutor for all crimes committed in Shasta County. The Crime Victims Assistance Center (CVAC) meets the needs of victims in our community through collaborative services provided with courteous, efficient professionalism.

About the Position: Office Assistant I/II performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function the Department's automated system; and performs related work as required.

Ideal Candidate: The ideal candidate will have in-depth, personal understanding and experience with individuals and families experiencing trauma due to a criminal act. They will be familiar with local recovery resources and trauma-informed practices. They will have a passion for helping others access the services and support they need. This applicant will be excited to connect and engage victims with the services that are available to support healing and restoration. They will also serve as a liaison between victims and the criminal justice system to help protect victims' rights and ensure victims' voices are heard through the criminal justice process.

Examples of Essential Duties

Office Assistant I: Assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; screens and distributes incoming mail and sends out informational materials and letters; screens and routes telephone calls; schedules appointments; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; may operate automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure; verifies data on source documents and edits for conformance to specifications; accesses and updates records; produces statistical, data processing, and production related reports; may perform initial application screening function on an incidental basis; performs related duties as assigned.

Office Assistant II: Assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; screens and distributes incoming mail and sends out informational materials and letters; screens and routes telephone calls; schedules appointments; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; may operate automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure; verifies data on source documents and edits for conformance to specifications; accesses and updates records; produces statistical, data processing, and production related reports; may perform initial application screening function on an incidental basis; performs related duties as assigned.

Qualifications

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Office Assistant I/II: Knowledge of modern office practices, methods, procedures, and automated systems; general goals and purpose of the Department's programs; English grammar, vocabulary, spelling, and punctuation; filing systems; common word processing, spreadsheet, and database software packages. Ability to answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; enter data accurately into automated system; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; establish and maintain effective working relationships; locate, identify, and correct inaccurate or incomplete information; follow written and oral directions and instructions.

Minimum Qualifications: It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Office Assistant I: Experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other office support duties. Office Assistant II: One (1) year of full-time experience performing clerical duties in an office environment equivalent to an Office Assistant I with Shasta County.

Special Requirements: Some positions in this classification may require possession of a valid California driver's license. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority. Some positions may require the ability to type at a net corrected speed of 45 words per minute. Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills.

Supplemental Questions: Responses to the following must be submitted with a completed application.

1. Do you possess experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other office support duties? Yes / No If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.
2. Do you possess one (1) year of full-time experience performing clerical duties in an office environment equivalent to an Office Assistant I with Shasta County? Yes / No If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.
3. Please select the amount of full-time (40 hours per week) customer service experience you possess:
   • No experience
   • Less than 1 year
   • 1 - 2 years
   • 2 - 3 years
   • 3 or more years
4. Please select all the programs and systems you have experience with:
   • Windows 10 Operating System
   • Microsoft Word
   • Microsoft Excel
   • Microsoft Outlook
   • Microsoft Teams
   • Microsoft PowerPoint
5. I acknowledge this position may require the ability to type at a net corrected speed of 45 words per minute. Yes / No
6. I acknowledge this position may require a valid California driver's license. Yes / No
7. This position is in an office that works closely with attorneys assigned to handle criminal matters. Do you understand that some tasks required in this role may involve reading police reports, hearing stories about criminal acts, exposure to graphic materials, and speaking with defendants, witnesses, and victims on the phone or in person? Yes / No

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to ten (10) pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the