Front Office Supervisor

Front Office Supervisor

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include greeting and welcoming all guests, maintaining proper operation of the PBX console, answering guest inquiries, ensuring logging and delivery of packages, reviewing Front Office log and Trace File daily, answering inquiries from guests regarding restaurants, transportation, entertainment, etc., following all cash handling and credit policies, being aware of all rates, packages and special promotions, being familiar with all in-house groups, being aware of closed out and restricted dates, obtaining all necessary information when taking room reservations, being familiar with hospitality terminology, having knowledge of emergency procedures, handling check-ins and checkouts, fully comprehending and operating all relevant aspects of the Front Desk computer system, performing and completing all tasks and duties on the shift checklist, balancing and preparing individual paperwork for closing of shift, maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.

Qualifications include college course work in related field, experience in a hotel or a related field, high school diploma or equivalent, computer experience, customer services experience, flexible and long hours sometimes required, light work, ability to stand during entire shift, maintaining a warm and friendly demeanor, effective communication, multitasking and prioritizing, attending all hotel required meetings and trainings, maintaining regular attendance, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations, maximizing efforts towards productivity, handling problems, understanding and applying complex information, cross-training in other hotel related areas, maintaining confidentiality, showing initiative, and performing other duties as requested by management.