Coordinator BPS Customer Service

Acosta

Customer Service Coordinator

We're looking for a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

What You'll Do

Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned

What We're Looking For

Education

High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus

Experience

2+ years of customer service, administrative, or business process experience
Food broker experience preferred

Skills & Abilities

Strong communication, organization, and problem-solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast-paced environment

Join a team where your customer service skills make a real impact every day.

Acosta

Apply

Vacancy posted 1 day ago

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