Technical Product Owner
Diverse Lynx
Overview
• Highly skilled Technical Product Owner (PO) with strong domain expertise in Contact Center / Telephony systems and a solid foundation in modern data and cloud technologies
• The ideal candidate will bridge business needs with technical execution, driving product vision and delivery across AI-driven solutions and platform enhancements
• Own and drive the product roadmap, backlog, and prioritization aligned with business objectives
• Collaborate with cross-functional teams including engineering, data, AI/ML, and business stakeholders
• Translate business requirements into clear user stories and technical requirements
• ct as the primary liaison between business and technology teams
• Participate in Agile ceremonies (sprint planning, grooming, reviews, retrospectives)
• Ensure successful delivery of solutions in line with quality, timeline, and performance goals
• Leverage data insights and analytics to guide product decisions
• Support AI/automation initiatives within contact center platforms Required Skills & Qualifications
Technical Expertise
• Strong understanding of Python
• zure ecosystem (preferred)
• Experience with:
o Power BI (data visualization)
o PostgreSQL (or similar relational databases)
o Kubernetes (K8s) concepts and containerized environments
• bility to effectively communicate with engineering teams on architecture and technical design
Domain Knowledge
• Hands-on experience in Contact Center / Telephony platforms (e.g., IVR, ACD, call routing, customer experience systems)
• Understanding of AI/ML applications in customer service (chatbots, voice analytics, automation)
Tools & Methodologies
• Proficiency in:
o JIRA (backlog management, sprint tracking)
o Confluence (documentation, collaboration)
• Strong experience working in Agile/Scrum environments
Soft Skills
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• bility to manage competing priorities in a fast-paced environment
• Detail-oriented with a strong focus on delivery and outcomes Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Vacancy posted 2 days ago
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