Engineering Manager/Asst Chief

Company Overview Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition, and continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Position Overview The Engineering Manager is responsible for the day-to-day operations of the engineering department and, in the absence of the Director, will assume the administrative, financial, and operating aspects of the hotel as they relate to engineering. Responsibilities Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair. Ensure the hotel is in compliance with all local, state, and federal laws. Supervise and train all engineering staff in customer service, empowerment, standard operating procedures and loss prevention. Create and post all engineering staff schedules. Create and adhere to the annual budget for the department. Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings. Create and implement preventive maintenance programs for all hotel equipment. Ensure all emergency and life safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards. Actively participate in energy conservation programs. Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner. Ensure compliance with the Americans with Disabilities Act (ADA). Assist with the administration of all vendor contracts controlled by the engineering department. Ensure that room maintenance requests are handled promptly and courteously. Follow up on all alarms immediately to determine exact location and cause and report findings to the Front Desk. Assist as necessary with special projects and renovations. Support and participate in all Highgate Hotel programs. Lead and/or participate in the Highgate Hotel Safety Committee. Qualifications At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience. Stationary engineer’s license if required by local code. HVAC, electrical, plumbing, boiler operations and general maintenance skills required. High school diploma or equivalent required. Long hours sometimes required. Heavy work – capable of exerting up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull or move objects. Maintain a warm and friendly demeanor at all times. Effective verbal and written communication with all levels of employees and guests. Effective listening, understanding, and clarifying concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Attend all required hotel meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions. Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Understand and evaluate complex information from various sources to meet objectives. Maintain confidentiality of information. Perform other duties as requested by management. #J-18808-Ljbffr