Field Service Technician - Grand Rapids, MI

Company Overview ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. Job Summary The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. Essential Duties And Responsibilities Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations. Performs all safety checks on equipment. Educates customers on equipment and instructs on proper operation. Manages resolution of customer issues, including order and installation of replacements parts as necessary. Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. Provides written reports on a regular basis to the Service Manager. Educational/Training Requirements High School Diploma Required Associate’s or Bachelor’s degree preferred Experience 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer Knowledge, Skills, And Abilities Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees Knowledge and understanding of injection molding process Ability to troubleshoot problems systematically Knowledge of microprocessor programming Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials Excellent communication and interpersonal skills and strong customer service orientation Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers Dedicated team player with a positive attitude. Familiarity with ENGEL machines and robots is preferred Uses internal resources efficiently to resolve customer issues expeditiously and correctly Able to work independently with minimal back office (engineering, spare parts, phone/technical support.) Additional Requirements Must have a valid Passport, driver’s license in good standing that includes REAL-ID. Benefits ENGEL provides excellent benefits including health, dental and vision insurance from the first day of hire (no waiting period and very robust coverage at an affordable price), 401(k) with match, over 3 weeks’ PTO, employer paid life insurance, long and short-term disability, and an employee‑centric environment. Field Service Technicians receive a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when travelling on the road, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends. Equal Employment Opportunity ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. #J-18808-Ljbffr ENGEL North America