Member Relationship Consultant - Macomb

Description

Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans, home equity loans, & mortgage loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures.

Requirements:

• High School Diploma or General Education Degree (GED).

• Minimum of two years of work - related experience as a Member Service Consultant and/or Relationship Banker in the financial industry.

• Energizing force in the branch; someone who likes to be lead and sets a high pace of energy, enthusiasm and engagement with other employees and members.

• Must hold a valid Michigan Credit Insurance License to receive paid incentive on sale of insurance product.

• Obtain and maintain NMLS registration within 6 months of hire date.

• Take real estate loan applications within 6 months of NMLS registration.

• Expert skills in computer terminal, personal computer and mobile/electronic device operation; mainframe computer system; word processing and spreadsheet software programs.

Credit Union ONE offers a competitive benefit package for Full and Part time employees including medical, dental, and vision insurance. We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off.

Pre-employment assessments are required, and candidates are contacted through e-mail if advanced to this step.

Qualifications

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Enthusiastic: Shows intense and eager enjoyment and interest

Education

Required

• High School / GED or better

Experience

Required

• 2 years: Member Service Consultant, Personal Banker, or Loan Originator/Officer experience

Equal Opportunity Employer

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